My rear passenger latch was replaced yesterday. When I went to leave after they were done, my back hatch would not open. At my request, they brought it back in. I told them the back latch has always worked. They dismissed my concerns and the technicians and the service supervisor were insistent that it was purely coincidental, and that the latch suddenly went bad while it was in the shop. I was told I needed to make another appointment to have the back latch replaced and that it would not be covered under my warranty. I kindly disagreed that it was coincidental and that I felt like the 2 problems were in fact related. I agreed to come back for another diagnosis bc after all, I needed to be able to open the back of my car! Then, when I got home I discovered the passage door latch they'd just replaced was installed incorrectly and would not lock. After another day in the shop, they installed the latch correctly and as a result, the back latch opened as it should. I nearly paid $500 for a latch that I knew I did not need. I do appreciate that I was able to bring it in the next morning & that I would not be charged another diagnostic fee. Your staff is kind & they're doing the best they can under the circumstances. Over all, from my personal experience the Hyundai shop felt extremely understaffed and overbooked for services and the large volume of cars that were coming in. Sincerely, Kerin T
I would highly recommend under riders for service on their vehicle. A big shout out and thank you to Jackson. Very professional always answered all my questions thoroughly and in a timely fashion. Also, I’d like to thank the mechanic Brian just all together a great experience.
The service department was helpful, courtesy, got us in quickly ..as we were traveling through. Thank you so much, James Baker
I know you're short staffed so the wait isn't the issue I would encourage you guys to communicate with people say in the waiting room more consistently. I don't mind waiting at all but I feel better knowing an ETA
All my issues are addressed to my satisfaction.
Big shout-out to Jackson Stading for being smart, proactive, and inviting me ahead of schedule to make sure everything was completed in one visit! His efficient approach saved time for both me and the technician, and his humility really made this VW dealership shine. Couldn’t have asked for a better experience—thank you, Jackson!
I was able to get in the schedule the next day, when I arrived early, they took my car right away to be assessed. The service was thorough and prompt done on time.
Service representative was very helpful and polite. Overall great service experience
Joshua kept me up to date on the status of my vehicle service as well as being knowledgeable and friendly.
M.Kruger, Ben and the service guy were all super helpful and amazing. We will be back.
Our phone calls were never answered. The car was supposed to be ready by three but we didn’t leave the dealership until 4:50 pm. We were told it would be a 20 minute wait, however, no one updated us about what was happening. 40 minutes later, we went to the service desk and found that our vehicle had been ready for some time, but no one checked on it to see until we asked. When we were paying the bill, we were charged $110 more than what was actually due. Come on, Underriner! You are so much better than this!!!
It was a little longer wait then what I was hoping for but it was quicker then quoted, we were definitely satisfied as a whole. Thank you John
Jackson do an excellent job
He was very friendly, attentive, and forthcoming about a question I had!
He is a keeper!
A DIFFICULT PROBLEM WAS PURSUED UNTIL IT WAS RESOLVED. KUDOS TO ALL
Excellent service as usual.
Joshua Treat is knowledgeable, professional, friendly, and heloful.
I had a transfer case seal replaced and now there is a huge leak. I will have to bring the car back in the morning.
Social