Great service and Quality personnel.
The service was done perfectly. Bonnie Brunko was my contact and she kept me informed the entire time throughout the process. She Did a phenomenal job.
Quick service to get my vehicle in to be serviced.
Bonnie managed a confusing situation with professionalism and grace.
Jackson was very helpful with showing me how to use our new hitch. He also took some time with me on how to use the computer screen on my new Volvo. Such a nice guy.
The repairs seemed to have been completed as expected. The vehicle was detailed as I requested and paid additionally for, however the tires were allowed to built up ice from the washing. Due to this I was only able to drive 60mph maximum speed for the 189 mile trip home on the interstate. I understand this was an unfortunate occurrence with no help from our freezing temperatures.
As usual everyone was great I thank uou
We were charged $129.51 for the “on call battery” and $411.86 for unspecified labor? Software update? The invoice doesn’t clarify. The car sat in the service aisle for 20+ minutes and after the car was taken in the back it was ready 30 minutes later. We declined diagnostic services because our car diagnosed itself. If a software update was provided and we were charged, it was never mentioned. Instead it appears we were charged more than $400 for 20 minutes labor, unless we were charged expensive labor charges for a car wash.
The staff at Underriner Honda truly care about their customers, and want them to walk away happy. They do everything they can to make sure that happens. Scott and Jordan are the two employees who helped me get my vehicle and I hope their superiors see what exceptional employees they are. I’ll be a lifelong buyer for sure.
Service was fine but the steering wheel was dirty & grimy when service was completed. Light interior showed dirt black marks on the steering wheel. Maybe you can get covers for SW while car is being serviced. Came clean with soap and water. Thank you.
When checking in for 60,000 mile maintenance service, your computer program did not show that I had already had the transmission flush. If I had not brought it up, and the service writer looked it up in another place, the flush would have been done again and I would have paid again. Seems to me that the computer program should automatically show the work that has been performed, without being so hard to find.
When I arrived they could not find my appointment. When I picked up my car it had not been washed and still had plastic seat protectors on the seats.
Bonnie was knowledgeable, very professional & friendly.
Super efficient and transparent with service performed
They did what they said they were going to do! It’s not always that way everywhere.
Bonnie was very helpful. She was able to get me an accurate quote, schedule my vehicle right away, and get me set up with transportation.
You were unable to align the tires because you did not have the required equipment and told me that I would have to drive all the way to the Bozeman dealership to finish the work
Great service and easy to understand
Great customer service. Jackson does a great job going over repairs, scheduling.
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