We asked not to have the oil changed
But it looks like it was done anyway. We had the oil changed about a month ago. But every thing else seems to be okay.
Things ended up pretty good but Jackson Standing did forget to mention that when my key was cut wrong there was the ability for them to make another without me having to drive 5 hours again (for a fourth time) for the key. However when I went to the parts desk I was told this offer, and after taking it I am very satisfied, old cars are weird, and the man at the parts counter was very helpful and understanding.
We were informed we have an oil leak. And that was it. There was no timeframe given for repairs, no advice on what we should do to make sure it doesn’t get worse. When asked what was wrong, “a bolt” “we don’t have it in stock” “sign this” out the door. Sure would have like a little more of a diagnostic explanation and some talk about turnaround. We need assurances that this oil leak won’t ruin the car
Wife said that everything went good.
Bonnie is always attentive to her customer and she is an excellent representaive of the dealership. We appreciate doing business with her.
Dave Uberuaga
Okay this is how I seen it I took it in to have the radiator valve fixed he told me it wasn't that because I couldn't start my car so they thought it was maybe another part where the radiator tube but they send me pictures and said because apart from his were running out or whatever however man it didn't want to start I had nothing to do with that if they messed up a wire forgot to plug in a wire or plugged it in wrong and stuff it's not on me lI'm very unsatisfied and I don't think they should do this every time
Tyrel was attentive, courteous, and completed our requests quickly. The next morning
Bonnie has been wonderful to work with and she communicates well and makes sure I know everything that is going on. She went above and beyond and checked into something that she's didn't even need to do. Thank you Bonnie!
Thank you for the excellent service and attention to detail.
Bonnie was very helpful and professional. Thank you.
I was treated with respect and professionalism. Everything with my vehicle was taken care of and it was completed when promised. The staff is extremely friendly and helpful.
Everyone was super nice and had the answers I was searching for! Shoutout to the body shop for helping me with scratch/dent help. This is why I buy Volvo!
Got the unit back home and oil is leaking onto my garage floor. This is the second time this has happened with Underriner. I'm planning on calling them today to make this right.
Don't understand how tires do not need rotated for 20000 miles.
Tyrel did an awesome job of keeping me informed on the progress of addressing my concerns with the car.
Bonnie and the Service department are great. Hard believe I had to have part replaced at just over thousand miles on a new car.
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