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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1721 reviews 65%
4 star 579 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 152 reviews 6%
Review Us
Joseph N.
1 out of 5
6/9/2025
Let me know why I got a text message stating that my vehicle is ready for pickup when my vehicle was not being serviced. This makes me uncomfortable and wondering if I am being misrepresented by someone.
Arthur O.
5 out of 5
6/7/2025
Kokomo Auto World always does a great job. Always pleased with my service.
Linda P.
5 out of 5
6/7/2025
He was such a great help when I asked questions. I felt so comfortable. His knowledge of vehicles helped. Thank you for all you did sir.
Brad C.
4 out of 5
6/7/2025
Very impressed with your team from my first phone call into the shop, reception by Trey & his explanation of what needs done, and (according to my docs) the great work by Lynae Mast. I appreciated that Trey txtd several times in the process, and from my side of things I don’t know how you could improve. Thanks again, I really appreciate it.
Marjorie L.
3 out of 5
6/6/2025
This does not seem to be working
Ben B.
4 out of 5
6/5/2025
She was great! Thorough and kind, calming presence.
Gary S.
5 out of 5
6/5/2025
Anthony was very kind and respectful! I appreciated that very much!
Jennifer A.
5 out of 5
6/4/2025
Jacob was very courteous and helpful. I always feel taken care of when I bring the car in. Thank you
Richard H.
2 out of 5
6/4/2025
At my check in I was told my “estimated “ charge for my services would be 615.89 and when it was time to pay it cost me 827.72 and when I asked why the excuse I received was the transmission fluid and transfer case fluids are expensive. If a Honda repair shop doesn’t add the cost of the fluids in their estimate that in my book is deceit The amount of oil is included in the cost for a oil change! A Honda service department should know how much fluid and parts it takes for the changes and add the cost in the estimate If I’m not seeing this correctly please convince me otherwise
Venola V.
2 out of 5
6/4/2025
Everything was fine but the price, there was a special online when I booked it but wasn't applied when I picked my vehicle up. I stated it to the advisor and she showed no concern on the matter.
Cynthia H.
5 out of 5
6/3/2025
Very efficient and quick, I’ll feel better about my trip to Virginia now.
Julie A.
5 out of 5
6/3/2025
Jessica was outstanding in her respectful, courteous and professional approach was very much appreciated. We also were greeted by Josh who is part of the service management team. Satisfaction in the entire experience. Thanks so much!
Sherri C.
5 out of 5
6/3/2025
Everyone was very nice. Trey.was very nice and I didn’t get the guy with real short curly hair name but he was extremely nice and explained more and stayed over i believe. Thank you Sherri C
Joann K.
5 out of 5
6/3/2025
A job well done. I'm completely satisfied.
Darrian M.
4 out of 5
6/1/2025
Very friendly & professional ????
Robert L.
5 out of 5
5/31/2025
Good work, at a good price.
Mark L.
4 out of 5
5/31/2025
I was very pleased with the service experience today. I have more to write but won't do it on my phone like this.
Andrea D.
5 out of 5
5/30/2025
Great job. Very happy with the service.
Keith L.
5 out of 5
5/30/2025
Trey was very helpful once again. He's always great
Judy B.
4 out of 5
5/30/2025
Everyone was wonderful the lounge/waiting area was clean and had nice amenities.

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