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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1720 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Graham R.
2 out of 5
8/5/2025
Your service department is terrible. I’ll never bring my truck back there. We have been letdown by them time after time after time. It is the definition of insanity for me…. Doing the same thing and expecting different results. The results have almost always been the same. They don’t do what they say they’re goo to do, they waste my time. Repeatedly. It’s on me for continuing to take my vehicle back there. I assure you it won’t happen again. I will now take it to the Warsaw location.
Rebekah G.
5 out of 5
8/5/2025
Anthony was very knowledgeable about his job. He was welcoming and friendly. He took time to answer any questions that I had. He even complimented me about my coffee.
Phyllis J.
5 out of 5
8/5/2025
Anthony was very polite and informative.
Jeremy S.
5 out of 5
8/5/2025
Service was great and they resolved the issues I had very quickly
Jon G.
4 out of 5
8/5/2025
shirt wait time and honored battery warranty
Matt B.
5 out of 5
8/4/2025
Trey is always friendly and knowledgeable. Appreciate his service
Amelia T.
2 out of 5
8/4/2025
Trey was great, but the tech who worked on my car didn't complete all of the multi point inspection. Trey handled the situation really well, but it shouldn't have happened in the first place. I don't want to be contacted about it.
Maythel P.
5 out of 5
8/2/2025
My car works great again thank you staff and crew of kokomo toyota you are the best!
George P.
5 out of 5
8/2/2025
Thank you. Got in a little early before my appointment time. Friendly and helpful staff as always!!
Gavyn M.
4 out of 5
8/1/2025
You can't control the people who come through your door, but you can control yourself. I saw Trey open up a workshop on how to maintain your cool with an upset customer in the lobby, and he handled them extremely well. You could tell the person wasn't upset with Trey, just at the situation and he did a great job handling it. I was just there for a tire rotation and my service was excellent. Just wanted to highlight how Trey handled himself in that situation. Great stuff!
Michael H.
4 out of 5
8/1/2025
Trey is my trusted service associate, courteous and professional, 100% dependable!
Barbara B.
5 out of 5
7/31/2025
Trey was great and service was timely
Gary B.
5 out of 5
7/31/2025
Trey was great with communication and reviewing all car needs
Not-Provided J.
5 out of 5
7/31/2025
Good job! Thanks
Maureen C.
5 out of 5
7/31/2025
Jessica, was very personable and professional. I really appreciated the help that I received from her. I think that she is a very valuable employee.
Sharon G.
5 out of 5
7/31/2025
Always satisfied with my service
Kimberly N.
1 out of 5
7/31/2025
I was told that the brake fluid cap was not replaced the last service and now I have to replace my brake fluid. I had not been under the hood since the last service so it was left off at the time of service before. Very irritating
Maythel P.
4 out of 5
7/30/2025
As always staff and crew of kokomo toyota are the best Always beyond my expectation jacob handy is a very nice guy if i can rate this branch a 10 star i will rate it 11 star⭐️
Ed S.
5 out of 5
7/30/2025
Anthony does a great job of working out my needs and communicating with me. Thanks!
Terri A.
4 out of 5
7/29/2025
Anthony reviewed all that was done to the car and answered all questions that I had!

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