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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1720 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Kari W.
2 out of 5
8/16/2025
The issue first began when I brought my 2025 SUV in on May 27. We thought it was figured out. I brought in again on June 17 for the same issue. I was told I’d have to bring it in on a hotter day to test. I scheduled for June 24. I stayed in Kokomo because the appointment was at 1 and told it’d be done by 4. Then at 5 I was to pick it up to find out they needed to keep it. It was kept until June 27 being told a part that was back ordered would have to be ordered. Part came in Aug 1 and appointment made after calling the service department for Aug 6. I was told it’d be 2 hrs. Dropped it off at 8:30 and was told 3-4 hrs. Ended up needing to keep until the next day to test. I got a call the next day and and was told they didn’t have all the parts. No one told me this the day before. Car was kept for 10 days before able to pick up. It was a frustrating lack of communication and the run around.
Curtis P.
2 out of 5
8/16/2025
Jessica was stellar in her job performance. My issue is we had to pay a diagnostic fee even though we had your dealership fix the problem. That cost should have been waived when we decided to have the vehicle fixed there. Regards, Curtis P
Paula P.
5 out of 5
8/16/2025
Excellent, friendly service
Marg S.
1 out of 5
8/16/2025
Left me hanging. Just plane dropped me
Mavric C.
5 out of 5
8/16/2025
Everybody was great.
Deborah A.
5 out of 5
8/16/2025
Very friendly staff!
Joel S.
5 out of 5
8/14/2025
All good, thank you. Anthony is a pro.
Connor W.
4 out of 5
8/14/2025
A big thank you to everyone who helped figure out the problem with my car's air conditioning and for identifying a part that was previously recalled to help with the affordability of that fix. I also appreciate the timely check-ins and for keeping a welcoming waiting area. Excellent work all around!
Bruce T.
3 out of 5
8/14/2025
Disappointed that the car has been totaled out by my insurance. Will be by later today to clean it out and collect the key. Thanks for all your help.
Roger B.
5 out of 5
8/14/2025
You have good people
Robert D.
4 out of 5
8/13/2025
The texting process is really good.
Antoine B.
5 out of 5
8/13/2025
Anthony’s responses was quick and proactive
Loleta F.
4 out of 5
8/13/2025
After much anxiety over the reliability of my vehicle and the choice I made in buying it, my confidence was restored. I feel like I have a competent back up team if I have another problem. Thank you Greg Landwerlen and Anthony White for giving me peace of mind.
Lynn W.
4 out of 5
8/13/2025
Very nice and
Greg L.
4 out of 5
8/12/2025
Looking forward to receiving your free auto appraisal form.
Michael W.
5 out of 5
8/12/2025
Very polite
Melody D.
5 out of 5
8/11/2025
Thank you for the great service and fast!!
Douglas H.
5 out of 5
8/11/2025
I like how professional the whole team is, and how they make you feel comfortable there
Robert R.
4 out of 5
8/11/2025
Great customer service, good communication. Will always bring my CRV in for routine maintenance.
Carol R.
4 out of 5
8/9/2025
100 % best serv8ce experience. Not sure it's fixed yet due to not getting there before it was close. All in all great experience

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