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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1777 reviews 65%
4 star 596 reviews 22%
3 star 91 reviews 3%
2 star 106 reviews 4%
1 star 160 reviews 6%
Review Us
Mary B.
3 out of 5
9/17/2025
Once they got the part in, I was notified immediately and installed the next day
Russell H.
4 out of 5
9/17/2025
Took me in and got the job done.
Sarah Ann.
4 out of 5
9/17/2025
I know when I come to this Honda dealership that I can expect honest work with good results. You guys have served me well in the many times I have brought it in for service. Thank you!
John D.
5 out of 5
9/17/2025
Great experience, Jeremy was a professional. Appreciate the ease of doing business.
Patricia B.
5 out of 5
9/17/2025
Very polite, sweet girl!
Charles L.
3 out of 5
9/17/2025
Estimate should include shop fee and tax!!
Maythel P.
5 out of 5
9/17/2025
Very satisfied customer here 10 star ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Susan D.
5 out of 5
9/16/2025
Thanks!!!
Jeffrey F.
5 out of 5
9/15/2025
Keep up the good work!!
Tina S.
5 out of 5
9/15/2025
Amazing service.
Mary S.
5 out of 5
9/15/2025
Very polite service quick service and friendly people. Thank you for this
Gregory R.
3 out of 5
9/15/2025
Took care of all problems and corrected the issue
Justin M.
5 out of 5
9/15/2025
The staff was very nice and helpful. They are hard workers and strive for customer satisfaction. Thanks Toyota!
Breann M.
2 out of 5
9/15/2025
I have never had any issues bringing my car here. Everyone at the check ins is always great, and typically never any issues once I get my car back. However today, they did not put my glove box back on properly after checking the cabin air filter. It was obvious that it did not close, and instead of fixing it, they just left it hanging open. I thought that was odd when I got my car back, so went to close it and it just kept popping right back open. I know something like that is not a big deal, but was something they could have redone so quickly. My husband fixed it once we got home, and it took him less than 5 minutes to take it back off and reattach it properly. Everything else was great today per usual, but something simple like that shouldn’t have been an oversight before giving my car back. I will continue to come back, it’s just frustrating, when it was something so simple like that.
Terri R.
4 out of 5
9/13/2025
Great job! I love that you offered me free maintenance & oil changes for the life of my lease! That’s a great incentive when purchasing a vehicle!!
Sarah M.
1 out of 5
9/12/2025
I already spoke with someone so don’t need to again. I understand why the Kokomo dealership said they could not honor my warranty since I bought my car through another Toyota dealership however, I do still think it’s crappy of Toyota in general to offer such warranty and not explain clearly it may not be honored at other dealerships. I do not fault Kokomo, they took the time to explain but I was not happy with how things went so said dissatisfied on the surgery. It has nothing to do with Kokomo Toyota dealership and everything to do with the dealership in Indianapolis I bought it from not explaining it this way when purchased.
Joshua C.
5 out of 5
9/11/2025
Great people
Jay M.
5 out of 5
9/11/2025
Great service again. Knowledgeable and attentive the services needed.
Cynthia G.
5 out of 5
9/11/2025
Jessica got me in right away, the technicians had my vehicle done in record time. Your service department is truely the best.
Pfeifer I.
5 out of 5
9/11/2025
Friendly and efficient.

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