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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1719 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Sarah M.
1 out of 5
9/12/2025
I already spoke with someone so don’t need to again. I understand why the Kokomo dealership said they could not honor my warranty since I bought my car through another Toyota dealership however, I do still think it’s crappy of Toyota in general to offer such warranty and not explain clearly it may not be honored at other dealerships. I do not fault Kokomo, they took the time to explain but I was not happy with how things went so said dissatisfied on the surgery. It has nothing to do with Kokomo Toyota dealership and everything to do with the dealership in Indianapolis I bought it from not explaining it this way when purchased.
Joshua C.
5 out of 5
9/11/2025
Great people
Jay M.
5 out of 5
9/11/2025
Great service again. Knowledgeable and attentive the services needed.
Cynthia G.
5 out of 5
9/11/2025
Jessica got me in right away, the technicians had my vehicle done in record time. Your service department is truely the best.
Pfeifer I.
5 out of 5
9/11/2025
Friendly and efficient.
Michael W.
5 out of 5
9/11/2025
Trey was great in getting truck in for repairs. In addition, he kept me informed, on issues at hand! Thanks!
Sarah B.
5 out of 5
9/11/2025
Thanks for the help. I was satisfied.
Jada W.
1 out of 5
9/10/2025
Hi, I appreciate the follow-up. Unfortunately, my experience today was disappointing. I came in clearly stating that I was there for an oil change and confirmed that I had ToyotaCare, but was told it would be $30 since the coverage had expired. I agreed to pay. When I returned, I was told only a tire rotation had been done—even though I never asked for that service. When I questioned it, the representative was dismissive, insisted she "explained it to me" (she hadn’t), and implied I should have known an oil change wouldn't be $30. The interaction felt condescending and unprofessional.
Leonard R.
5 out of 5
9/10/2025
oil change was fast and Jessica the service advisor was efficient and friendly
Philip P.
3 out of 5
9/10/2025
I felt the recommendation for alignment was not based on any actual metrics. The implication was that scuffed rims were associated with the recommendation. No reference to uneven tire wear, It felt like unnecessary upselling. The battery recommendation, on the other hand, had measurable evidence. However the cost quoted is just too much greater than I can do elsewhere.
Danny T.
4 out of 5
9/10/2025
They got my RAV4 in quickly and got the service done. It helps to not have to set a long time waiting. And Jessica explained what they did and answered a question I had. It was a pleasant time today.
Ben M.
4 out of 5
9/10/2025
Excellent service department! Love dealing with them. Will be looking to trade in about 8-9 months.
Karen H.
5 out of 5
9/9/2025
Well done
Jeffray K.
4 out of 5
9/9/2025
Mr. Johnson is a great customer service specialist, always pleasant and very knowledgeable. Explains everything with logic and down to earth language. Why would I want to take my vehicle anywhere else, Just Saying!
Brenda S.
5 out of 5
9/9/2025
Jacob was pleasant, professional, courteous, very helpful. He explained everything in detail. I am very pleased.
Kindrea W.
5 out of 5
9/9/2025
Jake rocks ????????????
Not-Provided J.
5 out of 5
9/9/2025
Thanks for all! Appreciate it!
Erika C.
4 out of 5
9/9/2025
Thank you guys for doing such a great job with my car! I appreciate how flexible everyone was so I could get my recall and horn fixed! ☺️
Timothy H.
5 out of 5
9/8/2025
Very pleasant and positive!
Keith L.
5 out of 5
9/8/2025
This was my first visit. I found everyone pleasantly friendly! I have no complaints

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