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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1730 reviews 65%
4 star 582 reviews 22%
3 star 87 reviews 3%
2 star 104 reviews 4%
1 star 153 reviews 6%
Review Us
Paul W.
5 out of 5
6/14/2024
Trey was very helpful and courteous.
Tim B.
5 out of 5
6/13/2024
Great customer service!
Linda B.
3 out of 5
6/13/2024
Consideration and adjustments for length of wait time.
Barbara A.
3 out of 5
6/13/2024
I will be watching for the survey
John W.
4 out of 5
6/13/2024
Thank you for the timely manner in which service was completed & making us aware of a couple filters that also needed to be replaced.
Matthew S.
2 out of 5
6/13/2024
They were unable to fix the problem, but that is not my complaint. My wife was told on the phone the issues were under the dash. There was a box worth of stuff & a few umbrellas in the back. Trey texted & informed that they could take the stuff but would have to charge technician rate of &160/hr. I understand that a charge might be necessary. However, it wasn’t 5 minutes of work. He could’ve said hey I might have to charge $10 to take the stuff out. Also, feel I didn’t need to be charged a tech rate for that. The text only made me uncomfortable that I’d be charged for .1 hr & not overcharged for a roundup to say .5 hrs. All this could’ve been avoided by either taking the items out or calling me. I mean we did buy the car there. i responded to Trey’s text telling him not to take the items out. I did not get a response via text or when I saw him in person. Just seemed like I was another job; they had 0% interest in my satisfaction.
Kim R.
5 out of 5
6/13/2024
everyone was helpful and explained things well.
Georgeanne S.
5 out of 5
6/13/2024
Service was great and performed quickly.
Theresa B.
5 out of 5
6/13/2024
The recall work was completed in a timely and professional manner.
Ben M.
5 out of 5
6/13/2024
Good job team!
John A.
5 out of 5
6/12/2024
Satisfied
William K.
5 out of 5
6/12/2024
Good experience.
Michael D.
4 out of 5
6/12/2024
He was polite and explained what would happen how long it would take and the price.,
Cynthia G.
5 out of 5
6/12/2024
Kokomo Auto World has the best service department.
Sandra E.
4 out of 5
6/12/2024
Except one thing. Every time I’m in service and leave the dealership and half way home,, a note comes on saying “tire pressure low”. This upset me as recently I had a nail in my tire. Recently I took my car into dealership and they said they didn’t have time to fix it and recommended me going to a tire dealer. Which I did, and they were able to plug it and send me on my way. Trey was very courteous today as I had to call him to walk my son into reconciling the low pressure sign.
Maramagelis P.
5 out of 5
6/12/2024
Thanks for the service!
William H.
5 out of 5
6/12/2024
A job well done fast.
Son H.
5 out of 5
6/12/2024
Great services . Thanks
Mary L.
5 out of 5
6/12/2024
Jake is always professional and very patient!!
Frank W.
5 out of 5
6/12/2024
Good Job

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