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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1942 reviews 64%
4 star 531 reviews 17%
3 star 104 reviews 3%
2 star 221 reviews 7%
1 star 237 reviews 8%
Review Us
Tiaun T.
1 out of 5
5/11/2025
The car wash was so bad it made my car worse than before the wash. No soap was used only water the porter told me The car was still dirty plus it now had water spots
Favour O.
5 out of 5
5/10/2025
Excellent
Marque S.
5 out of 5
5/10/2025
Personable and professional
Esther B.
2 out of 5
5/10/2025
When we asked a question about two of charges, Brandon had an attitude towards us. He was not very nice towards us. There was no reason to treat customers that way. We as customers have a right for an explanation. We have been customers for close to 25 years. We paid the invoice without a good explanation. Is this how customers are now treated? I went to the car and notice the car was not even given a free car wash. This will be our last going Advantage Toyota of River Oaks. All it takes one employee to lose clients besides any referrals.
Sharen S.
5 out of 5
5/9/2025
Jorge was wonderful, more than accommodating! Keep him!!!!!!!
Melvin C.
5 out of 5
5/9/2025
Jorge provided me with excellent customer service. He was kind, professional and made the entire experience smooth and pleasant. I truly appreciated his helpful attitude.
Wanda H.
2 out of 5
5/9/2025
The problem with call using the Bluetooth was not fixed.
April S.
5 out of 5
5/9/2025
I’m completely satisfied!! Thank you ????
Onyekacxi A.
5 out of 5
5/8/2025
Ok
Sekinat I.
5 out of 5
5/8/2025
Jorge was very nice and helpful. My service was completed in a short amount of time and I got everything I needed.
Dawn A.
5 out of 5
5/8/2025
Very professional, kind and welcoming. He answered all my questions and he always exemplifies patient satisfaction. Great job as always Brandon.
Rose R.
4 out of 5
5/8/2025
Your Staff is Amazing and a people of integrity and committed to customer satisfaction…Eric the Manager has the best Management Skills I have ran across in a very long time ..He handle customers with the upmost concerns and respect…Brandon(service rep) was very attentive and polite as well and address all my concerns and Dave(Parts) in past assist parts and related all message that I had ..You have a great team and I look forward to continuing to do Business with Advantage Toyota in Calumet City,IL
Frank A.
5 out of 5
5/8/2025
Yes I am very excited and satisfied
Saffron M.
2 out of 5
5/8/2025
I was informed on three separate occasions that my vehicle would be completed the next day. This ended up taking a 8 days. And my emblem was never reinstalled, unfortunately I did not realize this until I made it back home, which is an hour away. I called to inform the service department and a man had said he just started a couple days ago so there was nothing he could do about. I asked to speak to a manager and he informed me I would receive a call back shortly, of course I never did.
Miranda B.
5 out of 5
5/8/2025
The service was very fast
Delois T.
3 out of 5
5/7/2025
Just checking on price. No promises at this time
Key M.
5 out of 5
5/7/2025
Good guy great work
Danielle B.
5 out of 5
5/7/2025
staff was friendly, kept me updated, gave advice on how to make sure I keep my car in tip top shape.
Simon O.
5 out of 5
5/7/2025
Great
Mary S.
5 out of 5
5/7/2025
Simone is very knowledgeable. She explain things making it very clear so you understand. I appreciate her patients and kindness.

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