Frank Leta Buick GMC Auto Repair Service

Amazing customer service very on top of it and the communication

Professional atmosphere

Grace was outstanding

Service is always done well and efficiently. Service employees are friendly and helpful. Never feel pressured or pushed to make decisions.

I would have appreciated getting a message telling me my vehicle was ready to pick up.

Wet good experience

Its was ok

The service writer Terra was very professional and knowledgeable tech was awesome

Service was quick, efficient, and staff was very pleasant.

Service folks are so pleasant

Terra and Grace were wonderful! And a great asset to your company!

No I wasn’t but couldn’t submit my dissatisfaction with service lady sitting at computer and not responding to me sitting in car for close to 5 minutes. I finally honked and young black man came out.

He was very courteous.

My service advisor did a great job. Tobias

Vehicle still has problems

Very professional group

She was kind in informed me about everything

Great job

Radiator overflow cap was not threaded on. The insulation piece, hood liner has a big hole in the center of it. The secondary battery tray has a lot of oil in it. Oily fingerprints all over the front end of the truck, took pictures of everything. Intend to call about it Monday.

We have had many issues with our 2016 Ford Explorer we purchased from Leta in Cape in May of 2023. It has had many, many, issues over the course of us owning it and it has been very difficult to stay positive about this vehicle. If I could go back, I would not have purchased the vehicle. With that said, Every issue that has occurred on the vehicle, had been taken care of when brought in and we have been very glad to have a warranty. I’m pretty much done with Fords with this experience. With all that said, the very very best thing about our experience with Leta has been Terra. She has absolutely, positively taken care of my wife and I in all 4 separate, major issues we’ve had with this vehicle. She has went above and beyond and been patient with me even when I have been frustrated with the issues that have simply been a crappy 2016 Ford Explorer. Should have bought a Buick. At any rate, Terra deserves a raise and all the accolades someone so helpful deserves. Thank you, Jack A