Unsatisfied with the fact that the oil was not changed when I paid for it 2 weeks ago, that I unknowingly put another 700 miles on my car that needed an oil change, and that i had to bring it back to the shop yesterday. The work has now been performed, plus tire rotation. While I do appreciate that, an apology should have been provided. That should have caused great concern within your organization. Who signed off that it had been performed the first time? How many times has this occurred?
Tera was extremely helpful & accommodating.
She answered all my questions & requests without hesitation.
It was obvious she is experienced & capable.
I was impressed & grateful!
Only problem I had was they were overbooked and couldn't get to everyone as fast as they were booked. When I got there5 cars were pulled in and waiting. Not the fault of service people but the booking dept!
Terra was the best service I have ever had since Frank Leta took over.
Simple to schedule appointment on line, friendly associate at check in, service completed in timely manner
Tracy is top notch. Knowledgeable and friendly. I will never own a different vehicle that does not come from this place. Thank you for everything.
Jim Duby
Terra does an excellent job.
Tobias did an amazing job, very professional and handled many things at one time due to the service department being swamped!!
Tobias went above and beyond in the service department. I showed up without an appointment and he attended to my needs immediately without question. I would give him a 10 out of 10 on customer service
She is very helpful and always tries to get the problem I have solved the best way she can she's awsome.
Service team really went above and beyond to get us back on the road and headed for Joplin!
Emotionally Damaged By Good Service
Brought my car in for an inspection, and honestly? I’m still recovering from the experience.
I was “greeted” by my short, red-headed sister-in-law who talks like she owns the place. She’s five feet tall on a good day but somehow manages to command the room like she’s auditioning for the next Fast & Furious movie. Calm down, Ginger Toretto.
She smiled, was polite, explained the process clearly, and acted like she knows what she’s doing — which, unfortunately, she does. It was humiliating.
The inspection was thorough, timely, and accurate. Not a single surprise charge. Not even a free panic attack. I came prepared to fight for my wallet’s life, but they left me with peace of mind. Disgusting.
And to top it all off, she sends me home with service advice AND later texts me asking if I want leftovers from something she cooked. So not only does she dominate the service lane, she’s out here cooking like a Michelin chef too?
I came for an oil change. I left with emotional whiplash and a lasagna.
DO NOT go here unless you’re ready to be disrespected by competence, charm, and aggressively good food. 1 star. Would suffer again
Actually… 5 stars. Great service!
I was told the vehicle would
Be ready on Wednesday but received no text or call. I had to call the next day, Thursday, to check on it and try to get an update
Secondly, I was charged more than the estimated cost - one item was $50 more and the other item was $100 more.
I walked away feeling victimized - having no control over time or costs.
Tobias was very professionall, waiting to hear the next steps regarding the recall on my truck, he assured me once it officially hits the system that we’ll start working towards a solution. I inquired about upgrading to a 2500 and he introduced me to Allen. I love my new truck and hope that GM comes up with a realistic solution for the engine recall.
The frank leta team is the greatest!
Tobias is a pleasant and very courteous young man. He did an excellent job of keeping me informed of the repairs needed.
Nice,friendly,and very helpful.
He is a good addition to your team.
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