JP was very professional and responsive to my dashboard urgent notice problem with a malfunctioning notice on my RAV4 Plug-in Hybrid. Motor City Toyota provided excellent customer service all the way around. Thank you!
Y’all were great and super fast!
JP was efficient, friendly and gave realistic estimates for the work.
Service was thorough and quick. I appreciate the care!
Ian was a very good service writer and took care of our needs today thank you
Easy appointmrnt start to finish, thank you!
Jp was excellent in all ways: knowledge, recommendations,and understanding my concerns. I will always entrust him to care for my auto
JP got me checked in quickly and the oil was changed quickly as well. Always good service at toyota.
Randy has been my SA for the last several appointments. He does a tremendous job keeping me updated on my vehicle status and any issues that may arise. Very professional and friendly!
Randy did everything perfect as usual...highly recommend him
Professional and very knowledgeable.
Ray was terrific and helped me and my fiancé out soo much… only complaint I have is after buying the vehicle the day I brought it home my fiancé noticed a chip in the windshield that I didn’t notice nor was I told about in the dealership
Ashley was awesome. A pleasure.
Ashley was very professional and a pleasure to deal with.
Had to wait for two and a half hours for a oil change, to see my vehicle move for maybe 20 minutes from where they had park to be lie as the vehicle was in the lift when was actually parked by the entrance, and the request of a cabin filter change that was asked when I did the check-in was not completed
Ian and your team did a great job!
I am satisfied with service I received, but not satisfied with a 2 week wait to get an oil change, or leaving the car for a full day on a roll up. I like Toyotas, if you have access to such records you will see that this is third one which I purchased new. However, if I cannot get my cars serviced on a reasonable schedule it makes it unlikely I will by another. I also own a Subaru which has comparable price, safety, reliability, and efficiency to equivalent Toyota offerings. By contrast I can drive up and get an oil change in an hour. I have spoken to a couple of people at the dealership before about this, and I do not intend to repeat myself another time. Please don’t bother to call.
Ian was great...knowledgeable & accessible.
Thank you for recognizing when you make a mistake and making it right.
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