Everyone from the general manager on down has always been awesome. Great service, good family atmosphere, and the snacks are good too.
Rose asked if I wanted to continue with full service of vehicle because it was going to take all day. She made sure I understood I was going to be waiting for several hours. I made a decision to only complete one of the scheduled services with a return for recall items.
Appreciate Scott friendliness, professionalism and communication.
Randy was very short and cold. Did not call me with an update as he mentioned. I asked him what I was looking for and he condescendingly brought up the price like it would turn me away. He also lied to me about when my car would be ready. I saw my car parked out front and he said it was still being worked on.
2nd time now that I have been unhappy. Feel like the communication is very poor compared to the last 10 yrs of having service. This visit I came in to have my summer tires taken off and have snow tires put on. I brought in my own snow tires when they were replacing the tires. They realize that they were all worn and did not call me to inform me that they were worn and ask if I wanted new ones they just put the bad snow tires on charge me for all of that, including the balancing and the rotation and all those other charges and I asked him why they didn’t call me because I wouldn’t want bad tires put on because the whole point of winter snow tires is to be safe in the snow and they said they looked for me in the lobby and I wasn’t there so they just put on the old ones. Now I have to pay another service charge to come in and get snow tires on that will actually keep my family safe in the snow. So on top of the cost, I also have to be inconvenienced by coming in a second time. I’m just not sure if all those years usually Scott and even JP always called me inform me what was going on with the car and I could’ve avoided second charges and coming in a second time.
We were supposed to get our oil change 2 weeks prior but when my husband went to pick it up, it was not completed so we had to reschedule it. When we brought it in we asked them to fix our tire (purchased from Toyota) which had a slow leak and they said it would cost several hundred to fix a tire! Said it was out of warranty because we drove on it! We spent over a thousand dollars on new tires from Toyota because we've always been taken care of prior to these appointments. When they wouldn't fix our tire (any other tire company will fix it for FREE even if tires weren't purchased from them), we decided to take our business elsewhere. Once we use our oil change/tire rotation package, we will not be using Toyota again. Very frustrating and not ok
Ian explained how the process works and was able to explain the cost as well as he could.
Rose is a really nice (and smart) person. It was a very pleasant experience thanks to her.
Rose Dickerson was awesome. She fully explained what was going to be done to my Highlander. She is very professional and polite. The service was completed in a timely fashion. Rose explained what was done and what to watch for. She is an asset to your dealership!
Very Professional answered all my Questions. I have had my Sequoia with Ya’m a Few Times. I feel safe going out in Weather like this last week knowing it has been taken care of by Toyota. My next visit soon will be for differential service.
Scott got me in and out quick with no nonsense. Thanks!
We are pretty good customers. We are also quite content with our experience. I’m not sure it’s too much to ask to see if a USB port is functional without having to pay $150.
Easy check in and check out and took the time he had said it would take (not longer)
Fanastic welcome and follow up communication. Customer service was great!
Great guy, always keeps me informed about my service especially with this crazy weather!
I was running a little late to my appointment and Ashley was able to get my truck serviced, in and out quickly. Thank you, for that! I was still able to make it to my meet and greet, on time.
He saw I used all 3 oil change services even though a different employee told me I had me more service when I came into schedule my appointment. Scott apologized for the confusion and did not charge me for the tire rotation. I appreciate the gesture and his apology for the mixed info I was given.
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