Ian and the team were wonderful and did everything they could to give me the best deal. I have to appreciate them for that. It wasn't a perfect outcome for me but not through lack of trying on their part. That's why they get the 5 stars.
Everyone was kind and helpful.
Nicholas Arbuckle provided outstanding service! He was knowledgeable, attentive, and went above and beyond to ensure a smooth and satisfying experience. I truly appreciate his professionalism and attention to detail. Highly recommend!
Your service department has always treated me fairly and honestly.
Friendly service and maintenance completed within an hour! Thanks, Chris
Why were we quoted 110$ to program the key and it came out over 200$ with "miscellaneous" fees? I'm pretty sure that's against the law and I'm like looking into it now.
After hearing high remarks about this service center, I had high hopes my issues would be resolved without much concern. Unfortunately that was not the case. I brought in my ‘23 Tacoma two weeks ago because of a brake malfunction warning and check engine light. The service advisor got me in right away, which was promising. After only 30 minutes or so I was told the issue could not be troubleshot because of an aftermarket alarm that’s installed. I was advised to have the alarm removed and if the warning doesn’t come back then it’s fine. I immediately had the alarm disconnected so the issue could be fully inspected. The warning did n out come back but I didn’t feel the alarm was the cause of the issue. I brought my truck back to have it inspected and it turned out there was indeed an issue with the accelerator pedal which needed to be replaced. I also asked to have the auto headlights inspected since they weren’t working. I was given an initial estimate of 3 days to do the work. A massive storm came in, and I assume the parts were delayed, but I did not get any update. I called last Friday and was told they didn’t know the status and they’d call me back Saturday. I did not get a call. I called Monday for an update and was told the tech was at lunch and they’d call me back. I did not get a call. I called Tuesday for an update and they said it would be done some time in the afternoon. When I went to pickup my truck I was told the brake/accelerator malfunction was fixed but the auto headlights were not because of an aftermarket alarm (which had already been disconnected). I’m very disappointed with the lack of responsiveness from the service team and inability to resolve the problem with my headlights. After this experience I think I will choose to have my service done at a different location.
Once I finally got in to you the recalls were taken care of. I went in September and you didn't have the parts. Never got a call from anyone to reschedule. Took until now to get it taken care of. Work on communication!
I liked the text message updates.
The best service, as always.
Steering is still not right wish I never let you guys work on my truck
Great service in a timely manner
Ian was courteous and professional.
Dropped truck off on October 26th and didn’t get it back until November 12th. Also didn’t receive any text updates after October 28th, and had to repeatedly call my service agent for information.
My wife reminded me to ask if you guys checked for the recall on the vehicle ? We were sent one but it wasn’t talked about . Please let me know if I need to bring back Dan?
Toyota of Colorado springs is definitely my go to place for service and parts. Even when the car I ordered came in with chrome rims instead of black I felt they took care of me getting them ordered and changed out. If I had to buy another car or knew someone who needed a car I would recommend these guys.
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