I called for a quote for all 4 brakes and rotors to be replaced and the quote given was around $550. After hearing the amount, I clarified that the quote was for “all of them” and I was told yes.
I came in today expecting all 4 brakes and rotors to be replaced but only two of them were replaced and for the quoted price. So I only got half of the work I expected to get completed for double the price.
The communication is terrible and this isn’t the first time I’ve had this experience. I don’t know how else to communicate more clearly with your team. When I say “all”, I expect all 4th be completed and quoted accurately.
I Have worked with Scott for several years. He provides great service. He is thorough in evaluating your vehicle. He tries to look for ways to try to save customers money on repairs. I always ask for him when I am scheduling for service.
All was perfect, especially Dani who kept us informed
Always a Pleasure Dealing with Ashley.. She is always very knowledgeable and explains everything in great detail. An Asset the Toyota of Colorado Springs.
Scott is 5 Star. Couldn’t ask for a better person to take care of my Tundra. His positive attitude, courtesy and friendliness go far above all expectations. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Strather was very friendly, helpful and professional! I’m glad he was the one helping me!
Last servicing, I was honestly worried that Scott was no longer with Toyota because he was not there. I only want to deal with Scott for as long as I own my/a Toyota. He's honest, fair, and makes sure I get what I need taken care of quickly/efficiently.
Ashley was friendly, positive, and knowledgeable. I had a few big things that needed to be done & it was completed quickly.
Expensive, but worth the price. They were great about keeping me updated and in the loop, the service was excellent, and the repairs were perfect. I will be back again.
Ashley is amazing as always great customer service! She's always on top of things, communicates well and ensures that my service appointments go smoothly. Thank you
Randy is an excellent supervisor . Very knowledgeable
Great service. On time and accurate estimate
Thank you!
Service was great and it was done within the expected timeframe and to my satisfaction. Mr. Randy Lee is very friendly and professional as always.
Sarah was very courteous and attentive to details.
Excellent service every time I come in!
My vehicle is not running like it was back in Texas at zero elevation. The technician checked all systems for any evidence of error codes and found no issues. I was also offered to get an out of cycle oil change, which I declined, and will just follow the Toyota standard maintenance intervals. The dealer did perform the 5k service. I am satisfied with everything that occurred
Social