Jim explained our issue with the Infotainment console. We were hoping it would have lasted more than 3 years and were surprised by the cost. However, it was not Jim's fault that we have elected to address the console replacement at a later date.
Ashley and the team were great! Routine 15k and an alignment. Fast and friendly service as always!
She was very helpful and amazing to work with
My car was in for oil and filter change and recall fix. During inspection it was determined that it needed alignment. I gave the go ahead for alignment via e-signature. Shortly after I saw my car being parked in the lot next to the service entrance. I assumed it was in line for the alignment. 45 minutes later I checked with the service advisor for an update. She said she would check. Fifteen minutes later, I realized my car was still parked in the lot. I checked again and found out my car had been done for over an hour but no one had let me know. The service advisor apologized and gave me a 15% discount on the alignment (about $19). I asked if my car was aligned and she said yes. She promised to email me an alignment report, but I have not received it. I have been a loyal customer for several years and know this was not a typical experience, however I am very disappointed that I spent an over an hour waiting for a car that was already done.
Sarah is very helpful and always keeps me updated on my vehicle.
Service advisor should address the customers in a professional manner such as Mr/Ms or Sir/Ma’am not “honey”.
Couldn't be more satisfied.
Sarah was amazing. She is kind and helpful and walked me through everything from start to finish. You are lucky to have someone like that working there.
Very timely, respectful friendly, kind, and efficient.
Fantastic service. Quick and professional as well! Thank you so much.
She was very nice and knowledgeable.
Daniela was awesome and took care of me very quickly. I really appreciate great customer service and she provided the best. Thanks.
Ashely is the best. I love getting her every time!! I feel listened to and cared for by her
Excellent service representative and oil change completed in a timely manner. Thanks
Outstanding, fast, friendly service by Ashley and Team!
Just great service Polite, helpful.
Dani was great to work with. She has a great demeanor and i appreciated her thoughts on maintenance options.
This was my first experience with your service dept. Charles was absolutely amazing! Friendly, helpful and knowledgeable. A gem in the customer service dept!
Social