Kevin is such a wonderful advisor. 5 stars always. Thank you!
Customer service from Kevin is always a delight. He made my day!
Completed on time, questions answered, friendly, competent crew
Jack
Daniela Porter is very nice and very helpful I was very happy.
IMHO, here are too many phone numbers to the service dept. My phone blocks unknown numbers, there are several quirks with the Toyota service app and service report findings and needs to be improved. Some of these limitations were conveyed to the service agent.
Kevin Whitlock keeps you well informed throughout the service/repair process at Toyota. I highly recommend the service at this dealership because of people like him.
Randy is a pleasure to work with. I was walked through my invoice and learned more about maintaining my vehicle. I will be back.
She is Always helpful pleasant to speak with amazing customer service.
I was there for an oil change and tire rotation. Waited there for over 2 hours total. Didn’t hear any update until over an hour and a half of waiting around, just to be lied to about multiple things. The two main problems were:
1. I was told the maintenance reset was “inoperable” and would need to be diagnosed, with a quote of $185. My husband, who simply looked up a YouTube video had it reset in nearly 2 min, and just watching the video took most of that time.
2. I was told my splash shield was “beyond repair and had to be fully replaced”. The quote for this one was $329.06. All it ACTUALLY needed was 2 plastic clips and it was right back in place. You looked at it, knowing how it could be repaired and decided to lie and attempt to take advantage of me.
3. Someone looked at the engine air filter and didn’t even put it back together, so when I got home it was loose and completely unsealed.
4. Not to mention the price gouging that’s just normal there apparently. A $200 quote for the ac odor eliminator foam that costs $40 and takes about 20-30min to do, and the nearly $70 quotes each for replacing engine and cabin filters that take maybe a minute each to replace and cost maybe $30.
You are either complete frauds or just incompetent. Either way, I will not be returning. All I would like is a refund for my visit and for the final visit I have included in my oil change package I ordered before knowing how either crooked or incompetent you all are. I look forward to hearing from you.
I was told it would take 1 hour & 20 minutes fory a service My appointment was at 11:15, but I didn't get out of there until 3pm.
Ashley was incredibly positive and upbeat. She was also very knowledgeable. I really enjoyed working with her, even though I received bad news on the car.
When I scheduled the appointment, the advisor told me it would take an hour to an hour and a half for a tire rotation. It ended up taking 2 1/2 hours. I don’t understand what the purpose of an appointment is if times aren’t accurate.
Strather was engaging, friendly, transparent and to the point.
I really appreciate that they seemed to hear my concern and acknowledged my suspicions of what I thought was wrong with the car. Speedy repair and I am grateful they got me in so fast too!!! Best dealer service I have ever experienced.
They did a wonderful job and Charles kept me informed
He is always extremely professional and great customer service
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