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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3352 reviews 64%
4 star 1161 reviews 22%
3 star 158 reviews 3%
2 star 270 reviews 5%
1 star 301 reviews 6%
Review Us
Maria M.
5 out of 5
8/16/2025
Always a great experience working with Ethan Feist.
BILL R.
3 out of 5
8/16/2025
Dash is cracked and should be replaced by Toyota dealership
Walter P.
5 out of 5
8/16/2025
Great service and great people. Thank you.
Terry K.
4 out of 5
8/16/2025
Appraisal wanted just for general interest. At my age, it would be foolish to change car. I love my car, but probably will not be driving for many more years.
Haoyang Y.
1 out of 5
8/15/2025
I forgot that i have a valid Drivers Plus; i paid the maintenance in full. Can i request a refund?
Maria C.
5 out of 5
8/15/2025
Not sure who Nick Smith is. The technician was Shawn and he was awesome. Took the time to bring me to my car and ask questions. Very much appreciated that
Ireneo G.
4 out of 5
8/15/2025
I want to say, Thank you!
Laurie B.
4 out of 5
8/15/2025
Ethan was great. He ordered the parts I needed and check on the warranty on the car and got it paid for. He kept me updated on how the work was going and when the parts would come. He offered me a courtesy car if I needed it. I would come back to Baxter just for the fact that Ethan works for you. You are lucky to have him. Beth Thielen.
Michelle B.
5 out of 5
8/15/2025
Nick is always pleasant and helpful when I come in. He is attentive and a great face of Baxter when customers come in for service.
CINDY B.
5 out of 5
8/15/2025
Ethan has a calm demeanor, explains your service thoroughly, examines invoice for accuracy and and corrects, as needed. I feel comfortable with him as my advisor.
Peggy C.
4 out of 5
8/15/2025
Will look for survey
Rick S.
5 out of 5
8/15/2025
Thank you Victor
Maria A.
5 out of 5
8/15/2025
I always appreciate the service at Baxter. Professional and nice with the costumer thank you.
Laura M.
5 out of 5
8/15/2025
Give them all a raise. They do an exceptional job.
David O.
5 out of 5
8/15/2025
Fast and answered all my questions
Susan C.
5 out of 5
8/15/2025
Great job!!
Jay G.
4 out of 5
8/15/2025
Dealt with Ethan from walking in to book the appointment to service completion. He was friendly and helpful throughout.
BARB S.
5 out of 5
8/14/2025
Great service as usual. Thanks
ERIK L.
2 out of 5
8/14/2025
Davis was very nice and very patient with me as I forgot my wallet and he had to wait for me to get someone to come make the payment However, I didn’t walk away really understand you while the lights on the dash were on his answer was vague. It did not seem like he knew what the technicians said, and I will need to call back to understand more fully.
Teresa H.
4 out of 5
8/14/2025
Ethan always provides the best customer service when I bring my vehicle in for maintenance. He is professional and very personable, and I always feel like I’m a valued customer. It’s a pleasure having Ethan as my service representative.

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