Baxter Toyota of La Vista Auto Repair Service

Great communication by Ethan

I always receive excellent customer service from the Baxter Toyota team! Ethan and Dan went above and beyond for me today! Vanessa

Nick was great, this team always takes care of my vehicle.

Victor was very professional and politely. Waiting area is clean and comfortable. Service was completed in a timely manner

Nick was great…explaining everything to me. I assume oil change,etc was good. My only “beef”: my car was spotless when I arrived. I’d worked for 2 hrs the prior day to hand wash & detail my car! There was NO reason to “run it thru your “wash system”! Then left it WET!!!!!

Victor was very helpful, polite, good to work with. He explained car needs well, all of my questions were answered :)

It would be nice if the car was returned with the lights setting back on as it was when I brought it. I am not familiar with Toyota and wasn’t sure how to return the lights to the setting it’s been on. Normally when I get in the headlights are automatic. Tonight when I got in it, I was driving and realized the lights weren’t on and had to pull over to figure it out.

Ethan does a good job communicating between the technicians and the customer.

Victor was easy to work with and communicated well.

Excellent customer service

Good service. Friendly staff

Mr. Dawson was very courteous and helpful.

Gabe did a great job with my car wash. Great kid.

Ethan is always extremely knowledgeable and very helpful. Thank you, Ethan!

Had two specific issues I wanted to get fixed. One they couldn't figure it out, the other was a busted shell of mirror that I was told by a previous service manager & mechanic to just order the outer shell from parts and service will just pop it back on. They up charged and wanted to fix the entire mirror. When we declined bc of price and confusion on why, they "taped" the back shell of the side mirror back on w painters tape. AND, didn't even put it back together correctly so that the broken shell pieces fit snuggly together and not let rain in. It was VERY disappointing. I've been bringing my cats there for a couple years and service mangerers (Chance) were great to work with and went above and beyond to help. I just don't feel that recently (last couple times). I might not be back and look at different Toyota dealerships. It just should be more personalized, rewarding loyalty, and offering up alternative money saving alternatives. It just felt cold, and well, you don't want to pay extra, so we'll just slap it back together and worry about it getting wet. I had it taped, secure, and sealed from many wetness getting in. They just didn't care. Kind of bummed. Thank you

Ok

It was a quick and easy process

Davis was great. He kept me informed with the whole process. Give him a raise.

Everything was great

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