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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3344 reviews 64%
4 star 1156 reviews 22%
3 star 157 reviews 3%
2 star 268 reviews 5%
1 star 301 reviews 6%
Review Us
Austen H.
5 out of 5
11/5/2025
Very prompt and accommodating, one of the best I’ve dealt with at Baxter.
Steven P.
4 out of 5
11/5/2025
Great dealership!!!
Jarrett S.
1 out of 5
11/5/2025
Brutal communication out of the entire team. My “advisor” was sick so apparently that means no one else knows what’s going on. They got my truck on Wednesday afternoon. I had to call Thursday, Friday and Monday. Not one person reached out. When they did answer they didn’t give a straight answer as to what was actually wrong. First it was the internal computer in the engine. Then they said we got that now it’s “something else” with no clarification. They made this hassle unfortunately.
Bruce C.
4 out of 5
11/5/2025
I did not have my vehicle washed after the service was completed as was promised.
Stephanie F.
5 out of 5
11/5/2025
Ethan did great. Gave me information in a timely manner. He was polite and helpful!
Ron L.
1 out of 5
11/5/2025
Your video shown the edge of the air filter but you say it needs replacement. Then you show me the drivers side of my vehicle, for what purpose??? Then the video stopped working. The charge was $110 for my oil change that was covered by my mainenace agreement. Something that should have been checked!!! Not impressed. You have done better in the past!
Shari H.
1 out of 5
11/5/2025
I have never been to a place that did not waive the diagnostic fee as long as you had the work done. And in this case, the diagnostic fee was just as much is the procedure.
Cameron W.
2 out of 5
11/5/2025
I had to pay for an oil change. My Toyota care expired in August. I was told last time I brought it in for an oil change that it would not be covered because it was not at a 10,000 mile interval. So when it got to 10,000 I bring it in and I have to pay. Then when I get in my truck to leave the sticker for the next oil change is at 5,000 miles. I have purchased a 24 Crown and leased a 23 Tundra. I will not buy another Toyota vehicle. When my lease expires I will be in a different manufacturers vehicle because of trickery played by the service department. I will not return to the dealership except for warranty work going forward. I will not spend my hard earned money when I had to pay $111 for an oil change that should have been covered by Toyota care.
Steven P.
5 out of 5
11/5/2025
Thank you,Victor!
KRYSTEN K.
3 out of 5
11/5/2025
He was outstanding! The guy that worked on my car did not determine the problem. In fact he said it was normal. I was not happy. Danny listened to me and went above and beyond. The guy that wrote there was nothing wrong with it is a TWIT!
Gary K.
4 out of 5
11/5/2025
Nate did a great job! Just a fyi the uber driver who was nice, could not speak a word of English.
Alberto J.
5 out of 5
11/5/2025
Excellent..!
Lynn P.
4 out of 5
11/5/2025
Always enjoy the quick response entering the service area and the quick turnaround of the maintenance.
John M.
1 out of 5
11/4/2025
I brought my 2004 Toyota Highlander in for an Oil change and a tire rotation. I noticed when I got my car back that the antenna was gone. So I watched the video when they first chrck my car in and you can slowly watch the video and see an antenna on my car. By the time I recieved my car, the antenna was gone. So I’m not super happy about that as I don’t know where it went and would like transparency if something broke it.
Scott K.
5 out of 5
11/4/2025
A fantastic professional. Handled all the questions I had and gave straight forward recommendations. I will continue to bring my 4 Runner to Baxter as a result of hires like Ethan. Thanks. God bless.
Stacy H.
5 out of 5
11/4/2025
Nick was very polite, friendly and knowledgeable! Thank you for a wonderful job!
Merling T.
5 out of 5
11/4/2025
Thank you for the good work
Timothy C.
5 out of 5
11/4/2025
Outstanding and fast!
Ron V.
5 out of 5
11/4/2025
Danny was an excellent service advisor. Technicians did a great job servicing my vehicle
Jeffrey A.
1 out of 5
11/4/2025
I hope you got my first match if you didn’t text me at ****-****-xxxx I will call you right back. My phone does not take incoming calls if it doesn’t know worse from.

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