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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3344 reviews 64%
4 star 1156 reviews 22%
3 star 157 reviews 3%
2 star 268 reviews 5%
1 star 301 reviews 6%
Review Us
Arno N.
4 out of 5
12/11/2025
Daniel had a great voice when discussing my car's needs.
Carolyn W.
2 out of 5
12/11/2025
Every other time I took my car in they would wash it. I also found it odd that my headlights were turned off. I would appreciate if service needs something like that off that they turn it back on.
Sharon L.
5 out of 5
12/11/2025
Totally satisfied with the friendly service. He even called me by name when my car was done.
Kimberly S.
2 out of 5
12/11/2025
I brought my truck in because the check engine light was on. It took over 2 1/2 hour to read the code. Cost $111, ridiculous. I said I wanted a phone call not a text and they still texted me. The did a 20 point inspection thatl I didn't ask for, which is probably what took so long. To tell me things I need to get done sometime in the future.
Sharon W.
5 out of 5
12/11/2025
Nate is wonderful to work with and explains everything.Very good customer service skills.
Richard F.
5 out of 5
12/11/2025
Great service- good communication
Bryant M.
5 out of 5
12/11/2025
Nate was great. Respectful and efficient
Sheldon W.
4 out of 5
12/11/2025
Servicing the vehicle was great and hassle free. Mr. Booker was extremely communicative with why was going on with the vehicle which I appreciated. I’ll be returning to this Toyota servicing department again when the time comes.
Thomas T.
5 out of 5
12/7/2025
Great job
Heather R.
2 out of 5
12/7/2025
I brought my Prius in for a head light change and refurbish/buffing of the head lamp covers. When it was finished, I looked at the covers before leaving. They were not finished properly.. I’ve had this done before so I knew what they should look like. I got a service person who agreed with me. He took the car back immediately to properly finish the job. This is the only time I’ve ever had such a thing happen at Baxter.
DORINE R.
5 out of 5
12/6/2025
Extremely helpful. Was aware of my situation and accommodated me. Thank you
Theresa F.
2 out of 5
12/6/2025
When i went to get my veh. They parked it on a patch of ice. I nearlyfeel 3 times in less than 6 feet. Ibam 78 years old and do not need a hospital stay. Service was top notch as always
Jamie O.
1 out of 5
12/6/2025
When I scheduled the appointment for my service it was so I wouldn’t have to be at the dealership all day. It was an oil change and a tire rotation that I was there for. I wasn’t there to get a full review of what else I could spend money on. People have other obligations during the day and setting aside an hour for an a oil change and the tire rotation should have been plenty of time.
Darlene C.
1 out of 5
12/6/2025
Still hearing the noise from the car. Tech did not hear it.
David P.
5 out of 5
12/6/2025
Thank you for the excellent service as always
Tu N.
5 out of 5
12/6/2025
Thank you for ever thing do for my car Good job keep do it again
Rudra S.
5 out of 5
12/6/2025
I am really satisfied with your service.
Madalyn K.
2 out of 5
12/6/2025
This oil change appointment took longer than any other I have sat through for any vehicle. In addition, typically other dealerships will offer a complimentary car wash.
Trevor S.
5 out of 5
12/6/2025
Good
Steve G.
2 out of 5
12/6/2025
It took to long

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