Baxter Toyota of La Vista Auto Repair Service

I was satisfied although I do like it when the staff come talk me through what was found and that didn’t happen today. Davis was busy so he had someone else check me out so I didn’t have to wait which was nice.

My whole experience with Baxter LaVista after the initial purchase day has been a complete nightmare, including when my vehicle was damaged in the service department within 1 month of purchase. I will not be returning there ever. I will stick with Baxter Lincoln which has always been a wonderful experience for our family. Please don’t contact me again.

Danny was great and explained everything to me. I’m new to Toyotas and hybrids so I had a few questions.

Great communication, and great service!!!

Very professional and answered all my questions

Expensive.

Nate was a great rep and the maintenance check was the fastest ever so happy with the service.

Victor was AWESOME! He was very professional and personable and made my car maintenance experience extremely easy and painless. He kept me updated with the maintenance status of my car and called me personally when it was ready. Great customer service!!!!!!

Ethan was very helpful keeping me updated on the progress of my RAV4.

I brought my vehicle in for a 15K mile service and the last Toyota Care Service. I paid for a maintenance package so it was completely covered. I drive from Lincoln to La Vista specifically to go to this dealership as I usually enjoy the customer service but not today. When I made the appointment I specifically stated I need the 15,000 miles service. When I got to the appointment I restated it this should have included greasing the drive shaft zerks and checking both the engine and the cabin filter which were also be checked by Toyota Care, after the appointment i asked if the 15K service was completed and it had not been. I had to wait again while my vehicle was taken back for the completion of this. Have to receiving my vehicle for the second time I drove a few blocks and went to put the receipt in the glove box. I noticed nothing in the glove box had been moved this would have been impossible if the air filter had been changed or checked. I took out the in cabin air filter in a parking lot and noticed it was full of debris and filthy. My checklist said it had been checked and was good obviously this was not the case. It made me wonder what else had not been checked or completed that said was on the checklist. I called and took it back immediately and Victor brought out a new air filter and put it in. Was my oil even changed were the tires properly torqued this is now a safety concern and I wish for the service manager to call me and tell me how he will make this right. It was a waste of my time money and energy

Nate is great to work with. I’ve had the pleasure of working with him over the years. Nate is always kind, courteous and professional. Nate always greets me with a warm welcome and a smile on his face. Nate always make sure everything is satisfactory for me. I appreciate His commitment and dedication to Baxter. Kelly Bates

All very good. Victor was great. Thank you.

I asked about my brakes, sounds like my rear are making a squealing noise, they said they were fine, I got my truck back and they are still making the noise, not sure what is going on. Tired of hearing the noise when I stop.

Nick was helpful and friendly.

Outstanding service!

Service was great. No further comments

I appreciate Ethan’s friendliness and helpfulness. He communicated as soon as my car was done and had everything ready at pickup.

I received awesome customer service today! The only thing that I would suggest is better audio on the video that the technician films. It's hard to hear him over all the back ground noise I will always take my toyota to you guys!

Car wash was not done decently

Davis was helpful and friendly.