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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3603 reviews 61%
4 star 1332 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Richard T.
4 out of 5
5/9/2026
Justin kept me informed of what they found had pictures, got a driver to pick me up so I could get my Highlander.
Stephanie S.
5 out of 5
5/9/2026
Fantastic service, she was super helpful
Henry R.
5 out of 5
5/9/2026
Amazing service
Deborah W.
4 out of 5
5/9/2026
Excellent service starting with Stephanie — and then from the technician.
Donna L.
4 out of 5
5/9/2026
Very good service and I was in and out within a half hour.
Joyce V.
5 out of 5
5/9/2026
Erin was very helpful and pleasant to work with. Thanks
Haidar K.
5 out of 5
5/9/2026
Stephanie was very friendly and helpful!
Keith M.
2 out of 5
5/8/2026
Check in was good. Had to wait 40 minutes for a shuttle, was told it would be about 20 minutes. Video of inspection and link to report after inspection was very helpful. One of the issues was a warranty repair. Issue was partially resolved but I will probably need to bring back for more work.
Christopher D.
5 out of 5
5/8/2026
Brae did a great job and took care of all that I needed. Thank you! Chris
Danny D.
5 out of 5
5/8/2026
Stephanie is the best service advisor I've ever worked with at Baxter. She immediately apprised me of the focus of service for my vehicle and of the application of my pre-paid warranty services to my vehicle. She made me feel welcome from the moment she stepped to my car in the servive entry to the final review of the condition of my vehicle. I thank the management of the Baxter Service Department for its operation of a recruitment, selection, training, and supervision program thatled to the hiring of Stephanie Swain. She is an exemplar the best traits of excellence in service advisory. Danny D
John H.
5 out of 5
5/8/2026
On time and job well done
Collin C.
4 out of 5
5/8/2026
Brae was terrific. Asked for her card to ensure she takes care of my next visit. First class all the way
Ronda A.
3 out of 5
5/8/2026
I didn't have an appointment but knew I needed to be able to open my gas lock on my road trip. Justin fixed it while I waited. Happy they took the little time out took to take care of it right away!
Terry S.
4 out of 5
5/8/2026
Easy to get scheduled for 30K service and service completed while we waited.
Anna P.
5 out of 5
5/8/2026
Great kid, Jared. He took good care of me and kept me informed. I really appreciated him.
Hoang N.
5 out of 5
5/8/2026
Good service! Clear explanation and answers.
Casie S.
1 out of 5
5/7/2026
Noone can return phone calls/messages. I finally had to have the receptionist go talk to service for me and it was ALL her that got ANY information to me
Sally C.
4 out of 5
5/7/2026
Mr Mike is great
Amy P.
5 out of 5
5/7/2026
Jared was respectful & communicated clearly. He returned calls quickly & was always pleasant.
Heidi O.
5 out of 5
5/7/2026
Service was very fast and they communicated with me throughout.

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