This has nothing to do with Brae, but rather the service manager. I had a new windshield installed at your facility (by a 3rd party), and it is not right. There's a whistling sound that apparently only my family can hear. The windshield company and the service manager bith state " we hear nothing out of the ordinary". Well now I have it recorded--driving 50 miles and hearing it above the radio tends get annoying real fast. I want it corrected and I want it done as soon as possible.
Erin keeps me in the loop even during a busy season -- additionally, she works to help me make decisions and save me money, can't ask for much more : )
thank you!!!
-adam
staff were very kind and welcoming but also not overwhelming! Great technicians!
I was so grateful that you guys could work me in when our battery died. Your service people and driver were so professional and fast! You even took care of our open recalls. Thank you so very much!
Always helpful, always on time and always the best customer service! Thank you!
Friendly and professional service! Mike makes you feel like you are a family member!
Always a great place to get my car serviced and the coffee is excellent too!!
It felt like no one was using critical thinking skills to solve my problem. My hybrid RAV4’s battery dies and because of here was no “error code” on their testing equipment, they wouldn’t search any further. So maybe when my battery dies again, they will dig deeper.
Erin was wonderful! We were traveling from out of state and needed some repairs. We didn’t have an appointment, just a walk in on Memorial Day weekend. They made time for us and we were safely back on the road in a couple of hours. Jonathan, our technician, was also great. Give them a pay raise! Also, thanks for the free sodas and snacks in the waiting area. Dropping unexpected cash is never great, but a pleasant experience goes a long way in terms of making it more palatable. Thank you
You didn’t replace my cabin air filter and told me my oil was dark. Plus other things.
Thank you for servicing my car as I feel safe traveling
I had never been to Baxter service dept before. It was so well run, smooth, and efficient. I was amazed because I have had bad experiences with other dealership service departments. Well done Baxter Toyota.
Can was there for oil change at 10:30 am and several issues were discovered. Had water pump replaced and was told fours hours so husband took me home . Was expecting a call at least by 4 to come get but I ended up having to call twice once at 4.15 and bc again at 4:30 for Brea and it went to voice mail both times. I needed to know what status was because my husband had to heaves y 5:15 for a meeting that evening and I had no ride to pick it up. I finally called the main phone and says inject two voice messages so she went to look for brea and then said she located her snd checkouts VMware all be right back. That was about 4:40 and didn’t get call back til about 5. Was toldvthatvthenoumontgstcwas out on was defective and had to get another part the next day and Woukd gavebit five in the next morning. What upset me was that they likely knew this at least 1-2 hours before 5 and no one called to tell us of the change as I was trying to figure out how to get my car picked up before you closed with no family n we abke to get me there due to previous engagement Luckily I did not need my car the next day
Very pleased from the minute I got there! The young lady who helped me was a ray of sunshine!
Jared was great, as usual!!’ He got my problem solved very quickly and was so attentive to me schedule! I was able to work in one of the offices you provide to customers! Terrific experience!!
She was really nice and pleasant to talk too
???????? Thank You for caring for us well!
Justin was competent and efficient at relaying the information regarding my auto repairs.
Jared is always friendly and keeps me informed of my vehicle's status through texts or relays the info personally. He is knowledgeable and answers any and all questions. Today was no different.
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