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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3647 reviews 61%
4 star 1349 reviews 23%
3 star 202 reviews 3%
2 star 392 reviews 7%
1 star 352 reviews 6%
Review Us
Timothy H.
4 out of 5
10/22/2025
Baxter and the crew got me in and took all the information that was a concern to me and addressed it with professionalism, expertise, and finished it in a very timely manner. Transportation security is a huge deal to everyone. To know that I could take my vehicle into Baxter‘s and feel good when I drive out creates a good sense of security. The group is engaging, friendly, and accommodating. I appreciate their commitment to excellence!
Jeanette S.
5 out of 5
10/22/2025
Very helpful, thank you.
Kristi G.
4 out of 5
10/22/2025
I think my rattle might have been found and fixed!! Only think better could be a wash and vacuum. Lol
Jim A.
5 out of 5
10/22/2025
Very professional and very helpful. Answered my questions above and beyond.
Cheryl L.
5 out of 5
10/22/2025
I was kept informed on the work being done on my car. The work was completed in a timely manner. Picking up my vehicle was done in a timely manner. Ty Beel was awesome!
Diane B.
3 out of 5
10/21/2025
This is an interesting and new way to solicit information about one’s experience at Toyota. Would I have still received the survey, if I had expressed not satisfied?
Michael A.
2 out of 5
10/21/2025
Everywhere I've purchased a vehicle they wash it and clean the windows. Some even let me drop it off and they wash it for free. You didn't even wash the windows. Greg Young in Columbus always cleaned my Tundra. Other than that it was ok. Thanks
Bernard R.
4 out of 5
10/21/2025
Quick and efficient check in and out. Everything explained clearly.
Steven B.
4 out of 5
10/21/2025
Professional and polite
Kathy L.
4 out of 5
10/21/2025
Stephanie Swain did a super job of meeting my needs during this servicing of my car!!! Thank you very much for your help and friendly spirit. Kathy L
Jennifer B.
4 out of 5
10/21/2025
Stephanie was pleasant and understanding, even went the extra mile finding unused warranty to apply at a time when most needed! Highly recommend her exuberant, friendly outstanding customer service!!
Pha N.
5 out of 5
10/21/2025
Very wonderful human
Jeffrey C.
5 out of 5
10/21/2025
Very helpful through a very big replacement. Always timely with responses and helped keep us at ease.
Annette Y.
5 out of 5
10/21/2025
Erin was great! Always smiling and very professional as well!
Charles K.
5 out of 5
10/19/2025
Exceptional customer service by Stephanie!
Charles T.
5 out of 5
10/19/2025
Updated and informed during service work. Always a great experience.
Christopher H.
4 out of 5
10/19/2025
Service was good, though your techs missed few things, key battery is low… my rear window w
Teresa C.
5 out of 5
10/19/2025
Stephanie was great, met me at my car explained what work was going to be done. Very friendly and helpful.
Jane A.
5 out of 5
10/19/2025
Erin was very professional and easy to hear my name clearly when my vehicle was ready. She was very personable at checkout and gave me a thorough rundown of services.
Paul R.
5 out of 5
10/18/2025
Fast and always courteous

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