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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3644 reviews 61%
4 star 1347 reviews 23%
3 star 202 reviews 3%
2 star 391 reviews 7%
1 star 351 reviews 6%
Review Us
Lorri G.
5 out of 5
10/23/2025
Jared was excellent as always!
Joanna M.
5 out of 5
10/23/2025
Richard was so helpful. I was in a not so good situation and he made buying a car so much less stressful. The service there is remarkable ????
Ronald C.
5 out of 5
10/22/2025
Courteous and patient while explaining services that needed to be done. Also, thoroughly explained the bill.
Sue R.
5 out of 5
10/22/2025
Stephanie was very courteous, friendly and professional. She informed me of what to expect, and answered all of my questions. She is a great asset to your organization!
William R.
1 out of 5
10/22/2025
2 hours is too long for an oil change and tire rotation.
Stephen M.
3 out of 5
10/22/2025
In and out without any problems. Your 20 year old computer geek helped with my drive cam
Michael J.
3 out of 5
10/22/2025
Missed an air cleaner sale by waiting until final checkout to show me it should be changed. They already went to the trouble of removing the old one to take a picture of it, which would have been the time to show me and I would have purchased it. Sale missed.
Nancy B.
4 out of 5
10/22/2025
I could not have asked for better service your employees absolutely Rock.
Wondwosen C.
5 out of 5
10/22/2025
Amazing and fantastic service I never had before. Thank you Stephanie
Joann L.
5 out of 5
10/22/2025
Fast, friendly, efficient!
Stephanie K.
4 out of 5
10/22/2025
Erin was awesome! My oil change service took 2 hours and the technician identified I needed new rear brake pads but I had a sick child at home. We live 12 miles west of Toyota and slightly outside of city limits so the shuttle doesn’t service our area any longer despite being closer than nort/northeast Lincoln. Erin was able to secure a loaner vehicle for my car to be serviced today and come home to be with my daughter. She was wonderful! As a side note, shuttle service should be a mileage distance from the dealership instead of just city limits.
Thomas K.
5 out of 5
10/22/2025
Michael was an excellent staff member to deal with.
Lincoln Lymphedema.
5 out of 5
10/22/2025
Ty did well. I appreciate the nice lady that helped me check out when Ty was busy. It was nice to get paid up and on with my day. Thanks for the vehicle service and personal service today.
Timothy H.
4 out of 5
10/22/2025
Baxter and the crew got me in and took all the information that was a concern to me and addressed it with professionalism, expertise, and finished it in a very timely manner. Transportation security is a huge deal to everyone. To know that I could take my vehicle into Baxter‘s and feel good when I drive out creates a good sense of security. The group is engaging, friendly, and accommodating. I appreciate their commitment to excellence!
Jeanette S.
5 out of 5
10/22/2025
Very helpful, thank you.
Kristi G.
4 out of 5
10/22/2025
I think my rattle might have been found and fixed!! Only think better could be a wash and vacuum. Lol
Jim A.
5 out of 5
10/22/2025
Very professional and very helpful. Answered my questions above and beyond.
Cheryl L.
5 out of 5
10/22/2025
I was kept informed on the work being done on my car. The work was completed in a timely manner. Picking up my vehicle was done in a timely manner. Ty Beel was awesome!
Diane B.
3 out of 5
10/21/2025
This is an interesting and new way to solicit information about one’s experience at Toyota. Would I have still received the survey, if I had expressed not satisfied?
Michael A.
2 out of 5
10/21/2025
Everywhere I've purchased a vehicle they wash it and clean the windows. Some even let me drop it off and they wash it for free. You didn't even wash the windows. Greg Young in Columbus always cleaned my Tundra. Other than that it was ok. Thanks

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