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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3628 reviews 61%
4 star 1341 reviews 23%
3 star 202 reviews 3%
2 star 389 reviews 7%
1 star 349 reviews 6%
Review Us
Theodore D.
5 out of 5
12/31/2025
Erin was very professional, and the service was outstanding.
Marsha N.
5 out of 5
12/31/2025
Erin is a 5 Star service representative! !
John B.
5 out of 5
12/31/2025
Great service
Dan O.
5 out of 5
12/31/2025
They always do a good job
Bridgitte H.
5 out of 5
12/31/2025
Thank you for your prompt service
Eric F.
5 out of 5
12/30/2025
Probably one of my best experiences… very well organized, communicative, and executed. Great facllity.
Brad Z.
4 out of 5
12/30/2025
Ty is great. Very easy and no hassle. Good coffee machine.
Abby W.
4 out of 5
12/30/2025
Jared and the whole Toyota crew were amazing! Jared kept me updated the whole time and when we wasn’t in, the manager (maybe Matt?) updated us promptly. Jared came in on a day off to fight for us with the warranty company and the tech that actually worked on our car stayed late to make sure the car was finished in time for us to take a trip. They offered us a loaner vehicle for convenience which I really appreciated. Jared saved us so much by fighting for us - we really appreciate it. This is why I refuse to go anywhere other than Baxter!
Margie T.
4 out of 5
12/30/2025
Glad it took less than one hour for oil change and tire rotation.
Ronald B.
5 out of 5
12/30/2025
Excellent customer service representative Stephanie. Quick and efficient, and super nice to talk to on the phone.
Logan P.
4 out of 5
12/30/2025
Excellent service and easy to talk to
Nina B.
4 out of 5
12/30/2025
Nicely done! Thank you, Jared!
Thomas T.
5 out of 5
12/28/2025
Give Erin a raise. She is a pleasure to work with.
Ann S.
5 out of 5
12/28/2025
You did a great job of servicing my 2024 Toyota camry. My suggestion would be that you would have a car available or a shuttle service available on Saturdays as I don't get to Lincoln very often.
Robert W.
5 out of 5
12/27/2025
Very satisfied
Paula L.
5 out of 5
12/27/2025
Michael was very helpful.
Stacy L.
5 out of 5
12/27/2025
Fastest & nicest service!
Crystal T.
5 out of 5
12/27/2025
Stephanie is awesome. Great service!
Janet W.
4 out of 5
12/27/2025
Service was fast friendly and very professional. However it still has the recalls listed on the Highlander. If they were fixed can you please clear them.
Stephen J.
1 out of 5
12/26/2025
Left waiting in courtesy area for 30 min when vehicle was ready.

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