Baxter Toyota of Lincoln Auto Repair Service

Ty explained the process and was able to schedule the repairs on the vehicle in a very timely fashion.

He answered my questions and explained the report clearly.

It took 1 1/2 hr for a 20,000 mi service they were running way behind. Otherwise everything was good

He was polite, but his information and answer to my question related to car inspection was wrong. He started to be defensive when I asked clarifications. I did not point out the discrepancy between the inspection sheet and his answers afterwards to minimize troubles. He could improve with better guidance and training. I have hope in his improvement when he starts to think in the shoes of the customers. We, the customers, just want to communicate at our level of car knowledge. Please treat this as a feedback than a complaint.

Brae made the experience at your shop first rate. I appreciate Toyota, having opened 10 various models on 3 continents!! I am probably the most experienced Landcruiser dude in Nebraska. Scott

Justin was proactive in solving the issues with the van today. A couple of switches in the off position when turned back on completed my questions. Give Jason props for a job well done.

I was late for my appointment but they worked me in and I was done in goid time!

Justin was very good at customer service. He communicated well during my automotive service.

Informative and expedient service

Serviced very good

I wanted a specific part replaced and put that idea in the notes when making an appointment. Upon arrival the check in seemed hurried. Said I wanted the fuel float replaced. Was told there would be a $149 inspection. After inspection, the part I initially asked for would be ordered. Feels like a waste of my time and money. Learned the hard way that its mot possible to request a specific part to be replaced.

Brae was super friendly and efficient. The service department got the work done very quickly.

Great job car runs like new again

Thank you Ty, Great job

Very accommodating and helpful.

It was really fast, and a really good service!

Ty was awesome and incredibly straightforward with me. He is personable, knowledgeable, and gave me information to make the best informed decision as a customer. Thank you to Ty!

Nothing but true service, efficient use of time, will make be back

Michael answered all my questions

Before I bought the vehicle a month ago, I brought it to Toyota for a thorough pre-purchase inspection. They recommended three things that needed to be fixed, none of which included the replacement of the lower control arms, and I didn't hear a noise when I had test driven the car before the inspection. My argument is that the now problem I have with bushing noise was a known issues with Toyota for the generation of car I now own why was that not included in the original inspection so I knew before purchasing the vehicle..I allowed Toyota dealer to fix 2 out of the 3 problem that was recommended to me but now there is a fourth and possibly more to follow I am imagining...I am not happy at all because now I am spending money I have not calculated in the purchasing of the vehicle...since it was a known issue it should have been included in the inspection but it was not. So I feel Toyota should honor the recall as a courtesy considering the low mileage on the car.