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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3609 reviews 61%
4 star 1334 reviews 23%
3 star 201 reviews 3%
2 star 386 reviews 7%
1 star 349 reviews 6%
Review Us
Dan D.
5 out of 5
2/3/2026
The experience at Baxter has so far been very pleasant. I foresee it continuing that. All the staff I have come in contact have very nice yet professional. They've handled my needs without a stumble. Thanks for the great job!
Kwamina A.
5 out of 5
2/2/2026
Job very well done and good.
Kristina H.
4 out of 5
2/1/2026
Erin Cahill was great. She knew about my specialty Prius C,one of 600 with pink trim.my pink mirror was damaged. She and the parts department located a replacement in Ontario, Canada. Thanks to her and the guy who delivered my car and helped set up my front dashboard. Great service. Thanks.
William H.
5 out of 5
2/1/2026
Stephanie was very informative and and helpful. Thanks!
Ana V.
5 out of 5
2/1/2026
Thank you
Austi F.
4 out of 5
2/1/2026
So quick and I appreciate the video!
Stephanie C.
5 out of 5
2/1/2026
Very fast and friendly staff.
Susan D.
5 out of 5
2/1/2026
The seevice people were all very nice and got my car fixed quickly.
Jacob M.
5 out of 5
1/31/2026
Excellent service. Quick but quality as usual in a highly trusted dealership. I've only had good experiences here and will continue to come here.
Susan K.
5 out of 5
1/31/2026
Everyone I’ve worked with at Baxter has been amazing!!
Aimee P.
5 out of 5
1/31/2026
Stephanie was very helpful and kind. Best customer service I’ve received in all the years I’ve been taking my car in for service.
Steve N.
4 out of 5
1/31/2026
Erin did a remarkable job of communicating with us. We live 500 miles away and Erin has been on top of our service the whole way. She was an advocate with the warranty company and went out of her way to be sure that we were in the loop.
Mike R.
5 out of 5
1/31/2026
Well informed and save me money with service agreement. Will recommend to others
Doug P.
5 out of 5
1/31/2026
Stephanie was very helpful, and very professional. Thank you Baxter Toyota!
Jeffrey L.
5 out of 5
1/30/2026
Brae did a great job with me! She explained everything, kept me up to date on the progress with the car and saved me a little money on your three service savings program. Jeff
Thi L.
5 out of 5
1/30/2026
Great service, in and out within the hours. Ty was courteous, professional and knowledgeable. Thank you and keep up the great work!
Gary S.
2 out of 5
1/30/2026
I didn’t get any clarification that the battery was checked and when I called in after washing the car to see if that fixed the crash avoidance malfunction and the Cruise control malfunction I never got a call back. I waited until 4:00 and then called the service manager and left a message and still crickets. All I wanted is to try and get the car back in as soon as possible to get particularly the cruise control working again since l was se this car for a courier service. I expect a call not text or an email to rectify this.
Sherry V.
4 out of 5
1/30/2026
Excellent service from check in, an offer of a ride back to work, timely and courteous pick up, just excellent service all the way around. Great experience-rare these days.
Judas W.
5 out of 5
1/30/2026
Great experience all around!! Everyone does great job.
Michael Y.
5 out of 5
1/29/2026
Ty was awesome and very accommodating. The man deserves a huge raise.

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