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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3609 reviews 61%
4 star 1334 reviews 23%
3 star 201 reviews 3%
2 star 386 reviews 7%
1 star 349 reviews 6%
Review Us
Belinda J.
4 out of 5
2/6/2026
Everyone was great.. my service rep helped me make good decisions and a plan for the future service. The shuttle was Timely drivers professional friendly. I’m also appreciate my coupon arriving in the mail to help with expenses. Great job everyone !
Pamela G.
5 out of 5
2/6/2026
Very friendly and efficient.
Gary B.
5 out of 5
2/5/2026
Well done and orofessional
Jen H.
2 out of 5
2/5/2026
When I made the appointment for my oil change, I expressed that I needed to have time to pick up children from school at 3:00, so we agreed to a 12:45 appointment. At 2:30 I asked about my vehicle, and it was still on the lift and had not had oil added or the oil filter installed. They apologized about being busier than usual, and I barely made it to school pick up. I did get a $23 discount for the extra wait. I had my previous vehicle serviced at Nissan for 10 years, and my usual wait was an hour. I am convinced I should just go back to Nissan for my Toyota service.
Julie M.
4 out of 5
2/5/2026
Justin asked questions and then explained the reason for the question and how the answers directed some of the options on the work to be done. He was patient and even show me how to sync my new phone to the càr. I was late to appt as my new phone alarm didn't go off, yet Justin was very gracious.
Jeff R.
4 out of 5
2/5/2026
Quickly completed and video of walk through was taken. I appreciated that.
Bryan L.
5 out of 5
2/5/2026
Thanks
Judith B.
5 out of 5
2/5/2026
A very pleasant experience, once my car was in your shop. I appreciated the updates, and the courtesy of the staff. I felt quite confident with the competency of the staff doing the work. Thank you for all your help. Judy Bishop
Michael G.
4 out of 5
2/4/2026
I appreciated getting an unscheduled service since the shop apparently was not busy this day. I also hope that getting the two year service agreement was a good plan. I will be watching to see how this works out for me over the next two years.
James S.
5 out of 5
2/4/2026
Thank You for everything.
Janet C.
5 out of 5
2/4/2026
Great service and honest feedback....that's why I trust you guys..
Kevin S.
4 out of 5
2/4/2026
Michael went above and beyond making sure my first service experience at baxter Toyota was a smooth one. Looking forward to coming back for all my regular maintenance.
Kathy K.
2 out of 5
2/4/2026
Did not feel respected or heard on the phone.
Zhanna P.
2 out of 5
2/4/2026
Customer service was not satisfactory
Alvin S.
5 out of 5
2/4/2026
Michael was fantastic! We were in and out very quickly as we had shopping to do. Thank you Toyota, what a great group of people, even your front secretary. Al and Karen Saltzman, Love our Rav 4!!!
Jared B.
5 out of 5
2/4/2026
She was a great help
Christelle A.
5 out of 5
2/3/2026
Service was impeccable and professional.
Monty S.
5 out of 5
2/3/2026
Service was pleasant and efficient. Stephanie communicated each step of the way and helped me navigate the extra work needed.
Paula D.
5 out of 5
2/3/2026
Always professional.
Israel P.
5 out of 5
2/3/2026
Thank u

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