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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3603 reviews 61%
4 star 1332 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Bruce C.
5 out of 5
5/28/2026
Jared was easy to work with. Knowledgeable and courteous.
Crystal B.
4 out of 5
5/28/2026
Easiest and Smoothest Transaction Ever
Rachel P.
5 out of 5
5/28/2026
She was amazing. Thank you!!
Jeff F.
5 out of 5
5/28/2026
He was excellent
Shoshana S.
2 out of 5
5/27/2026
This message is not about Stephanie, who was just doing her job, but rather about the whole experience. I brought my car in because of the “AWD System Malfunction” warning and check engine light on my dashboard, along with loss of cruise control. I was told this was because I needed new spark plugs installed. I was skeptical, but I trusted this statement and paid to have them installed. Yesterday, the warning came back. I had also paid the standard $150 for the system diagnostics. Now I am wondering if this was even done, as the problem is still there, and seemingly had nothing to do with spark plugs. I will be taking my car somewhere else to get to the root of the problem.
Mary J.
4 out of 5
5/27/2026
The gal on the north end was such a kind soul! She rang me up. Michael was quick and informative, except he forgot to tell me that there were free hot drinks while I waited :)
Roger O.
5 out of 5
5/27/2026
Great service and personality
Susan B.
4 out of 5
5/27/2026
Fast servicing!
Victor D.
2 out of 5
5/26/2026
Hi, I sent yesterday few pictures to Austin of a bad scratch my wheel got after I dropped off my vehicle at Toyota. I would appreciate if someone could help me with it, as it looks pretty bad. Thanks.
Ann S.
3 out of 5
5/24/2026
They did a fantastic job!! They got started on it right away and 45 minutes later we were on our way to do some shopping. THANK YOU BAXTER TOYOTA!!
Brandon P.
3 out of 5
5/24/2026
Only thing we encountered was my sunglasses were forgotten in the vehicle when it was returned. Is there a way get them mailed to me or held until June 3rd when I’m in town?
John M.
5 out of 5
5/24/2026
????
Steve L.
1 out of 5
5/24/2026
I’d like to know more about the accelerated wear on my rear brakes and tires. Both were replaced less than 3 years ago and should have much more life on them. When I left this morning, the representative said we’ll take another look at them just to make sure. Yes, please do and show me too.
Qasim E.
5 out of 5
5/24/2026
The service was timely and of great quality
Marilyn C.
5 out of 5
5/24/2026
Job was done quickly. Good communication. No issues at all.
Cody S.
5 out of 5
5/24/2026
I've had the pleasure of working with Erin more than a few times when getting my vehicle serviced. She always delivers 10/10 service. Give her a fat bonus, a raise, pension, and some paid time off.
Lance A.
4 out of 5
5/24/2026
Customer service was Excellent!! Logan, our salesman, got the team to replace a part of front bumper that was cracked prior to us purchasing the vehicle! Just an outstanding job by your team to work together! Thanks for making this purchase and service visit a very smooth process!! Lance
Juma Khan.
5 out of 5
5/24/2026
I am very happy 100%.
Thomas S.
1 out of 5
5/23/2026
The $10 “ environmental fee” added to a $49 tire repair was not identified prior to service and was never fully explained or justified under the circumstances. Really feel this was an unnecessary up charge. Very disappointed with Baxter
Abigail B.
1 out of 5
5/23/2026
I never was told if my car is ready for pickup

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