Concise explanation of services and timely
After waiting an hour and half .. I had to walk to parking lot to get my truck..cuz the lady that checked me in starting pouting to the guy that was pulling my truck in the bay.. so he thought she wanted him to go park it..which I would have thought too.. and then laughed and said guess he parked it, I don’t have good sign language.. which I didn’t find humor in at all.. So now I have to walk half down the parking lot to get my truck… Not sure why she didn’t let the poor guy pull in bay like protocol. Even the guy apologized to me that I had to walk to get my truck..
I was mostly satisfied. The work was done quickly, and I appreciated receiving the updates. However, I asked for the car to be washed, and it was not. I also did not appreciate the sticker from T.O. Haas, which told me when my next tire rotation is due, being removed.
Great job and done early!
My car ran fine from Toyota to my house but when I went to drive it again all the safety features malfunctioned again, and it continued to do reduce speed of power at this point I don’t think that they are thoroughly looking to solve the problem with my car and they are just fixing things that they think it could be they don’t know what’s wrong with it
I asked the girl if they vacuumed the car still, and she said that they never vacuumed the cars in the four years that they had ever been there and that made me feel really stupid. I am sure that I’ve been there before and they vacuumed and even wash the cars in the past. I just feel like if you’re leaving your car for service they should be doing that as a part of it.
Stephanie was very helpful and is also very friendly!
1. The coupon that Toyota sent me via email to schedule
the service was not automatically applied. When I did ask about it the service member admonished me saying that I needed to tell them upfront . Thankfully, he was able to add a coupon, but I was a bit dissatisfied for having to ask.
2. When I asked about the complementary car wash, I was told that I needed to request that ahead of time since some people don’t like brushes in their car wash. Would’ve been nice to have been asked if we wanted a car wash. again there was no apology, but rather a “it was your fault for not asking”. I was not checking out with the service representative that check me in for both of these incidences.
3. I dropped our vehicle off at 7 AM. It wasn’t done until 3 PM and I had to call and follow up as to when it would be done.
Oil plug was not properly tightened! Large oil puddle under car staining underground parking stall. Did not drive car Monday afternoon or Tuesday so didn’t notice until today, 6/17. Returned to Baxter for correction 6/17. This could have resulted in a serious problem had I left for a road trip.
Probably the best customer service I’ve had while getting my car serviced. Stephanie had a pleasant demeanor, was welcoming and knowledgeable. Just a delight to chat with! This is a skill that is rare these days! Hold on to her!
They did a good job and got it done in the time they said they would.
Brea was very nice, professional and fully explained the issues with my vehicle. Thank You!
You guys did a great job as usual.
I’ve dealt with Michael as an advisor several times now. I’m coming in for the most basic of interactions, an oil change and a tire rotation. I pre paid for this when I bought the vehicle. Michael doesn’t ask or look up if I have a pre paid contract, he hands me the invoice and expects me to pay. Easy mix up, right? Well, when I inform him I have a contract he gets passive aggressive and acts like it’s my fault. He’s done this several times now. His attitude is poor and quite frankly he makes me feel like I’m an inconvenience to him. Yesterday, I asked a female advisor who checked me in to make sure it was noted I have a pre paid oil change. She did. Michael still handed me an $86 invoice at the end. When I kindly informed him I noted it ahead of time he gave me passive aggressive attitude. After handing me the invoice I said thank you, and got nothing but a stare from him. I’m not sure why he acts the way he does, but I can certainly tell you that if he’s treating me this way over the most basic interactions, he’s likely doing it to other customers as well. I try to be as easy going as possible, I understand the industry as I’m in it. But he’s going out of his way to be difficult and as management you need to be aware of this and fix it otherwise I will refuse to do business with your location moving forward.
Jared is wonderful! He listens carefully to what I say and he explained the needs of my old car! He does not pressure me, and he explains the work needed and I made a great decision on acct of Jared! Thank you Jared!!!
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