Baxter Toyota of Lincoln Auto Repair Service

I had never been to Baxter service dept before. It was so well run, smooth, and efficient. I was amazed because I have had bad experiences with other dealership service departments. Well done Baxter Toyota.

Can was there for oil change at 10:30 am and several issues were discovered. Had water pump replaced and was told fours hours so husband took me home . Was expecting a call at least by 4 to come get but I ended up having to call twice once at 4.15 and bc again at 4:30 for Brea and it went to voice mail both times. I needed to know what status was because my husband had to heaves y 5:15 for a meeting that evening and I had no ride to pick it up. I finally called the main phone and says inject two voice messages so she went to look for brea and then said she located her snd checkouts VMware all be right back. That was about 4:40 and didn’t get call back til about 5. Was toldvthatvthenoumontgstcwas out on was defective and had to get another part the next day and Woukd gavebit five in the next morning. What upset me was that they likely knew this at least 1-2 hours before 5 and no one called to tell us of the change as I was trying to figure out how to get my car picked up before you closed with no family n we abke to get me there due to previous engagement Luckily I did not need my car the next day

Justin was grest

Very pleased from the minute I got there! The young lady who helped me was a ray of sunshine!

Jared was great, as usual!!’ He got my problem solved very quickly and was so attentive to me schedule! I was able to work in one of the offices you provide to customers! Terrific experience!!

She was really nice and pleasant to talk too

???????? Thank You for caring for us well!

Justin was competent and efficient at relaying the information regarding my auto repairs.

Jared is always friendly and keeps me informed of my vehicle's status through texts or relays the info personally. He is knowledgeable and answers any and all questions. Today was no different.

Service was grest

It’s still not working, right

People level, knows how to talk to people without sounding like a robot.

Horrible communication and pathetic customer service. He is incompetent. I have shared concerns with the General Manager.g

Jared was easy to work with. Knowledgeable and courteous.

Easiest and Smoothest Transaction Ever

She was amazing. Thank you!!

He was excellent

This message is not about Stephanie, who was just doing her job, but rather about the whole experience. I brought my car in because of the “AWD System Malfunction” warning and check engine light on my dashboard, along with loss of cruise control. I was told this was because I needed new spark plugs installed. I was skeptical, but I trusted this statement and paid to have them installed. Yesterday, the warning came back. I had also paid the standard $150 for the system diagnostics. Now I am wondering if this was even done, as the problem is still there, and seemingly had nothing to do with spark plugs. I will be taking my car somewhere else to get to the root of the problem.

The gal on the north end was such a kind soul! She rang me up. Michael was quick and informative, except he forgot to tell me that there were free hot drinks while I waited :)

Great service and personality