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Real Reviews From Verified Customers

Service Center Review Summary

5 star 272 reviews 62%
4 star 91 reviews 21%
3 star 13 reviews 3%
2 star 32 reviews 7%
1 star 37 reviews 8%
Review Us
Douglas R.
5 out of 5
5/2/2024
I had the appointment because a recall problem and all was good. The reason for the recall was explained very well. Good job.
Hino Motor.
4 out of 5
5/2/2024
Jarad, checked me in and I told I had a problem with noise when talking on my phone. The last two services I brought up the same issue and the advisor that wrote me up I felt they just dismissed it. Jarad actually took the time to ask me several questions about the problem. Then when my vehicle was done Evan showed me how to fix the problem. Kudos to both of them.
Robert K.
1 out of 5
5/2/2024
I called my service tech, three times, left a message all three times asking her to call me back. She failed to do so. I called Matt (service manager) to tell him of the very poor service and spoke to his voice-mail. The tech called me back in 29 minutes, blamed the delay on a service person, and promised to have my vehicle done by the time requested. I asked her what my bill would be and was told it would be $209. When I picked up my 4Runner my bill was over $286. I was really rather disappointed in the service and my charge.
Gary S.
5 out of 5
5/1/2024
Jared described all the work that was done with my Camry and was very professional.
Jacob H.
1 out of 5
5/1/2024
Service tech recommended I get new tires during a service appointment. I asked if they were all-terrain tires and he confirmed and I approved the new tires. After I got home, I notice they had installed highway tires and not the all-terrains that I had approved. Now I have to take time out of another day to come back and swap them out with the all-terrain tires I wanted.
Howard B.
5 out of 5
5/1/2024
So far so good
Jessica M.
1 out of 5
5/1/2024
I would appreciate it if someone could give me a call. There is a rattling from the AC on the passenger side of my car that wasn’t there when I took it in yesterday.
Cynthia H.
5 out of 5
5/1/2024
Thank you so much, Trevor!
Janet D.
5 out of 5
5/1/2024
Fast efficient and very courteous. Thanks
Rita K.
5 out of 5
5/1/2024
I felt all the work and repair was needed and I always feel confident that you explain and answer all my questions. THKS. Rita M.Kobza
Elizabeth H.
5 out of 5
5/1/2024
Did great
Clarence F.
5 out of 5
5/1/2024
Matt was very good to work with I think he went above and beyond to help out
Raleigh C.
5 out of 5
5/1/2024
Ty Beel did an amazing job. He went the extra mile in service. I have had great Toyota service experience, but Ty certainly tops the bwat of them. We have an upcoming trip back to the east coast and I'm happy I went to Baxter before leaving. 10 out of 10 all around
Troy B.
4 out of 5
5/1/2024
I was helped when I got there ti drop my car off. They called and let me know my car was ready. The guy the ch3cked out very friendly and great to work with.
Larry D.
5 out of 5
4/30/2024
Mark Langston always provides great service.
Todd J.
4 out of 5
4/30/2024
It's like driving a new car again!
Shawn G.
2 out of 5
4/30/2024
My issue is still not resolved and I feel like customer service is not a priority even after I have voiced my concerns.
Lawrence K.
5 out of 5
4/30/2024
Service people were very sincere.
Daina J.
5 out of 5
4/30/2024
Super service with Trevor. Can always trust the service department.
Debbie R.
5 out of 5
4/30/2024
Chastity was friendly and helpful

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