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Real Reviews From Verified Customers

Service Center Review Summary

5 star 352 reviews 63%
4 star 110 reviews 20%
3 star 17 reviews 3%
2 star 41 reviews 7%
1 star 41 reviews 7%
Review Us
Wade B.
2 out of 5
5/18/2024
Service didn’t hook up the radiator hose after my coolant service. My truck overheated and was disabled on the side of the road. Had to catch an Uber to meet my wife. Left my keys in my truck and hopefully it got towed back to Baxter. Service manager didn’t really take ownership so really disappointed. No real solutions have been offered.
Roger H.
5 out of 5
5/18/2024
Ty was very helpful and provided a great service
Diane E.
2 out of 5
5/18/2024
Brae did a great job. No issues with her at all. She was very professional and pleasant. I just feel a $130 test for a loose/dirty gas cap is excessive. If that is a possible issue with the car it should be able to be determined with a much cheaper test to eliminate that possibility or different sensor on the car as opposed to a check engine light. Again Brae did great work and was very helpful.
Alvera B.
4 out of 5
5/18/2024
Something that would be nice if the vacuum the car.
Phyllis K.
5 out of 5
5/17/2024
Service is always courteous, quick, and on schedule, and any questions are answered thoroughly.
Steve S.
5 out of 5
5/17/2024
Quick efficient service. Appealing wait area.
Catherine L.
5 out of 5
5/17/2024
Service done quickly & completely.
Brenda V.
5 out of 5
5/17/2024
Always a great experience!!!
Kevin G.
5 out of 5
5/17/2024
Very friendly service writer and very helpful answering my questions!!! Very nice visit today
Teresa B.
3 out of 5
5/17/2024
I was in and out in an hour for my tire rotation and oil change.
Roger A.
5 out of 5
5/17/2024
I was pleased with Jared’s help in getting the approving the warranty work. He was very professional.
Eric T.
3 out of 5
5/17/2024
Guys do a good job but sometimes forget to reset the maintenance required warning light on the dash.
Kim S.
5 out of 5
5/17/2024
Great work!
Kit G.
5 out of 5
5/17/2024
Very well done and polite!!
Sladan M.
4 out of 5
5/16/2024
Service department completed the work I had requested.
Patrick N.
5 out of 5
5/16/2024
Thanks for the courtesy cars. They were life savers.
Daina J.
5 out of 5
5/16/2024
Excellent service.
David M.
5 out of 5
5/16/2024
Service has always been top notch and have been very satisfied.
Pamela S.
4 out of 5
5/16/2024
Did everything as asked.
Em L.
2 out of 5
5/16/2024
It’s important to note that the staff at Baxter Toyota in Lincoln Nebraska did a great job, and I have no complaints where they are concerned. My gripe is with Toyota. For a company that is out of Japan where Technology is practically a given, it really is disappointing to me that Toyota can’t or rather won’t provide an upgrade to the Radio that is factory. That should’ve been some thing where they were notifying me to upgrade from time to time and never bothered. I will choose to not promote a Toyota product to anyone for that reason.

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