Michael answered all my questions. His expertise is highly appreciated. I really enjoyed the video of the technician under my car. That’s something you don’t get anywhere else. Not even at LEXUS. Thank you again Baxter Toyota. Excellent job.!
Three failed attempts at trying to set up a service appointment by phone. No one answers the phone in that department. Had to drive in to set it up.
Ty was so friendly. I haven’t had a bad experience in the service dept at Baxter.
The service was great. Only feedback I have is that when scheduling online for services there is no choice for inspection of an ALL ELECTRIC VEHICLE WITHOUT ANY OIL CHANGE. we have a BZ4X. So might need to update the service site for vehicles that do not need oil change but still recommend the multi-point installation and tire rotation.
Didn't reset oil level on dashboard
It seems like in the last year or so, service has slipped a notch. We were told our relatively new tire, which we thought had a slow leak, turned out to need a new tire (thank you tire warranty.) That was on May 17. We were told there were none in stock, but it would be in the first of the next week and they’d let us know. I haven’t heard anything from them by May 30, I called. The service rep I talked to had to “go back to the parts dept. to see if it was in. After a long wait, he told me it was in. I asked when I could bring it in because we thought the original tire would blow out on us. I asked if Friday, May 31 in the am was ok? He asked what time and I said about 10:00. He said ok. The 31st, we were there at 10:00. The service rep couldn’t find our name in the computer, but went ahead and took it in. I waited for 1 1/2 hours,. Finally it was ready. The then service rep said we owed for the tire and I reminded him it was under warranty. All turned out well, except I again asked for a car wash, the rep said sure, but for the 2nd time, it didn’t happen. What’s happened to Baxter Toyota, Lincoln, NE service dept. ? They were once fantastic. Thank you.
Had appointment at 10:15, didn’t leave until 11:45. Had to come back since car was leaking oil. Glad I didn’t drive too far and ruin the engine. Thankfully didn’t have to wait too long to get the leak fixed.
Trevor was professional and friendly. The oil change and tire rotation was done quickly. The waiting area is a great place to spend the time waiting for the repairs to be completed.
Thanks Ty for your wonderful support ????
I am not happy by passenger mirror will not be replaced. I have never owned a vehicle, used or new, that had this problem. It is very annoying. I paid full price for this vehicle. No negotiating!! I’m disappointed with Toyota. I commute so some of my vehicles have been high mileage cars. Never had this problem. I’m still deciding what my next step is.
Got my vehicle in very quickly, made diagnosis and was ready to go the following morning. So very happy with the service!
I was given someone else's multipoint inspection print out.
I was told my oil filter "malfunctioned" and oil splattered all over my hood and engine. This was after waiting almost an hour and a half. Then they had to "clean" the oil. When I picked up my car after hours I looked at the engine and it was filthy. It was not oily but a thick layer of dirt all over my engine. I would have thought someone would have taken the time to wipe it down with a rag and cleaner. The car is 3 years old and the hood is not opened very often. It was clean when I brought it in. I am very disappointed and upset. I will not be bringing my car back.
I really appreciate Huy’s honest assessment on a Minor problem that was found on the multi spot inspection. For our car is so old And high mileage, we just want the car to be running. It appeared to me that Huy understood Our needs and wants and gave us an appropriate suggestion not to fix The problem so urgently.
Thank you for the fast service!
I found out I was not getting an oil change every service I had with Toyota. I live in a small town and frequently travel dusty gravel and dirt roads to evaluate farm land. Which the service schedule indicates that I should have oil changed every 5000 miles not 10000. The staff asks no qualifying questions to determine at which mileage you oil should be changed. Apparently it is left for the customer to insist on receiving covered services. I was in fact challenged to show my manual to prove what I was saying. Should the service staff know this stuff? It feels like Toyota prefers to save money instead of providing reputation level customer service. I certainly do not feel I got the full benefit of Toyota Cate.
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