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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Sunil P.
5 out of 5
6/6/2024
All is good
Mary E.
5 out of 5
6/6/2024
Timely completion, polite staff.
Judy W.
4 out of 5
6/6/2024
Shuttle took 45” to pick me up from Life Pointe, but otherwise everything went well.
Sherry V.
4 out of 5
6/6/2024
Jared was very helpful and even explained why my headlight was not working properly, providing photos and an estimate to remedy the situation. Great job!
Vivian B.
1 out of 5
6/6/2024
You didn't clear out the maintenance reminder,because today is telling me that maintenance is required soon. Also, you had it all day and it never even got a bath. I thought it was supposed to be washed when it's done.
Tien P.
5 out of 5
6/6/2024
He did a perfect job
Trinity R.
2 out of 5
6/6/2024
Seemed like they weren’t focused on the main reason why I brought the car in & were more worried about finding other problems wrong with the car. Walked away with the problem still happening & not an exact answer as to why the car was doing what it’s doing.
Jinny E.
5 out of 5
6/6/2024
Took care of my problem speedy Thank you
Pamela B.
4 out of 5
6/6/2024
Great job…helpful, efficient…really felt she was looking out for me and my vehicle!
Gregory C.
4 out of 5
6/5/2024
Chasity was very helpful and provided me the service report with explanations on future issues that could be scheduled on the next appointment. I would give her an A+ for everything she did and for the technician that worked on my truck.
James K.
4 out of 5
6/5/2024
We appreciate the fact that Ty was very honest and straightforward when discussing our vehicle’s needs.
Charles C.
5 out of 5
6/5/2024
Quick and very courteous
Timothy H.
4 out of 5
6/5/2024
I arrived early for my appointment. And they got me in and out.
TIMOTHY M.
1 out of 5
6/5/2024
I paid asking price and you couldn’t fill the tank with gas. Even though I picked my car up on June 4, you have my intransit expiring on June 30? I am overall happy with Peter, not happy with the no negotiation policy, but seriously, if your going to have that policy, fill the dang tank with gas.
Joyce S.
4 out of 5
6/5/2024
Jared...nice guy
David W.
1 out of 5
6/5/2024
Lack of effort to solve my issue. How often does your service fail to solve a problem on a new 2023 car? My service rep gave me a national Toyota number and told me to call it.
Sue B.
5 out of 5
6/5/2024
As always, superior service. M8chael was great.
Jeanne H.
4 out of 5
6/5/2024
You all were kind and professional.
James T.
5 out of 5
6/5/2024
Thank you
Jon B.
4 out of 5
6/5/2024
Fast and professional service. I don’t mind driving four hours in order to get the high quality of service I always get at Baxter!

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