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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
AMY P.
4 out of 5
6/29/2024
In my experience, Baxter Toyota is the only place I can trust to maintenance my car. Their work is thorough and honest.
RUTH W.
3 out of 5
6/29/2024
As far as I can tell, all is well. We used to get a car wash but that doesn't seem to be happening any more. Also forgot to order a part for car that a car wash took off. The missing part is a small black cover, drivers side of base of window that covers a hole that rain would drain out from window roof gutters. My best explaination of part. Can you order for me? RUTH W
JAMES M.
5 out of 5
6/29/2024
Sales rep was friendly, not pushy, very communicative. Altogether my first experience with Baxter, went very well.
THANH B.
5 out of 5
6/28/2024
No comment. Everything was good.
TOM H.
4 out of 5
6/28/2024
Tyler was able to figure out the issue with the air conditioning malfunction on a very hot day and promptly fixed the I problem with the freon level and hoses. Being that our van is a handicapped conversion we were grateful for the quick turnaround. He was kind, compassionate and courteous. We will return with confidence in the future. Your service department has always been very helpful. The waiting area is well stocked with water and snacks and the entire showroom is very clean and hospitable.
MICHAEL E.
2 out of 5
6/27/2024
Scheduled service and when I arrived was told one hour and they would te t when finished. 75 minutes later had to call and be told car was ready.
JULIE N.
5 out of 5
6/27/2024
Very pleasant and I was well informed
KARL E.
5 out of 5
6/26/2024
Ty was excellent.
ASHLEY P.
5 out of 5
6/25/2024
Jared is the best!
Jane A.
5 out of 5
6/20/2024
Today was the quickest oil change I have had a Baxter’s; 1/3 of how long it normally takes. Thanks!
Kevin S.
4 out of 5
6/20/2024
Had an oil change and the front bumper clips replaced. They were quick and always cordial. I like how quickly they meet a person when they arrive. Trevor was a nice dude. Couldn’t critique any needed improvement if I had to. Thanks
Judith V.
3 out of 5
6/20/2024
I should have asked earlier how long would take but after I did you loaned me a car and I didn't have to wait all four hours at Baxter
Nemaha Landscape.
1 out of 5
6/20/2024
I was told the molding replacements for my truck were ordered and in stock. They were not replaced during my appointment. Ticket said they had to be ordered.
Leonard B.
5 out of 5
6/19/2024
Outstanding Service Department. Mike Sowders is highly professional, competent and friendly!
Manuel V.
5 out of 5
6/19/2024
Buen servicio gracias
Connie D.
4 out of 5
6/19/2024
Greeted Abby pleasant gentleman. The recall took about 1 hour.
Carrie S.
5 out of 5
6/19/2024
No thank you. Too busy this summer.
Linda C.
5 out of 5
6/19/2024
The staff are friendly, efficient, and thorough. I appreciate their notices of service due and trust their judgment. Thanks to all.
Hazel C.
1 out of 5
6/19/2024
They charged me $240 for a sound that the vehicle is making and there is nothing fixed about it
Tony P.
4 out of 5
6/19/2024
She is very hard working and went above and beyond low key

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