Baxter Toyota of Lincoln Auto Repair Service

Trevor was awesome! I wanted to get an inspection done for vibration, they didn’t point out that it needs new sway bars.

Stephanie was great as she quickly checked my extended warranty for coverage on a service that needed to be completed and found that it was under warranty, we now have my car scheduled to get fixed.

Your employees are very friendly and well informed. I appreciate it. Thanks

Everything was great as usual!

The service was wonderful. I always like to get my service by you all because I know it will be done correctly. You have a wonderful team.

Stephanie was extremely kind and informative!(:

Appointment was completed on time stated . Nice area to wait in. Very polite and courteous technicians.

I trusted Hue. I was sorry to hear he left Toyota.

Very poor experience; one that will likely keep me from coming back. Was told service would take an hour, came back 1 hour 45 minutes later and they hadn’t started yet. Was also promised car wash and that wasn’t done. When I asked about the car wash she sort of just said sorry, oh well rather than just have someone fix the error. Stephanie shouldn’t be in her role if this is how she handles your front line with customers.

Thanks very much for getting me going last minute . I really appreciated today as I had a family emergency in Colorado to get to . Thanks again.

He was really kind and answered any questions I had.

My Highlander was not serviced there

Very Good

Stephanie was great! She was so friendly and made me feel right at home!

The front service desk lady was so rude. I arrived at 4:10 pm to my appointment at 4:15 pm and she kept saying ah, you arrived too early. It What she supposed to fly my car and bring it exactly at 4:15 pm.

Nice job and kept me informed

Your team especially Micheal was fantastic.

Job well done !

It was a pleasure being served by Ti.

Ty and the service department underperformed in a major way. I brought in a ‘used’ fleet car that was recently assigned to me, and my goal was to bring this RAV4 ,which had been poorly treated, up to the highest standard possible. Within 20 miles from the shop, the plastic oil pan shroud had fallen down and dragged on the ground. I noticed this on the same day and brought the vehicle back that night to be repaired the next day after several appointments in Omaha. The dealership is 30 minutes from my house. The service department “zip tied” the shroud back in place, and Ty told me the zip ties will have to be replaced after every oil change from now on. This is why I brought the vehicle in for service and inspection in the first place: to replace damaged parts such as this. Instead, the vehicle is now held together by zip ties, and I will be sure to tell anyone who will listen about this. And this is why my family’s personal vehicles are Hondas, because I know the service department does not send vehicles out of the garage which are held together haphazardly.