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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Betsy H.
5 out of 5
8/3/2024
Brea is an excellent example of how to treat a client. She is personable, knowledgeable, has a desire to help. She needs to be in a management position demonstrating how you want loyal clients to come back. I would much rather have this young lady handle issues with my car than previous service positions thus far. This is my 3rd Toyota since 2007? When I spotted the Solara Convertible Unfortunately that is not manufactured any longer or I would be driving one. One Satisfied Customer Betsy J Pike-Hall Hamann Meadows Pl Lincoln Ne
Eugene U.
5 out of 5
8/3/2024
Brae was outstanding and I appreciated how she kept me informed throughout.
Sarah P.
2 out of 5
8/2/2024
I specifically asked about my filters because last l change it was recommended it be changed so I said I want it done if it needs it and it wasn’t addressed at all. I feel like since it was at the very end of the day nothing was gone over in detail and all my concerns weren’t addressed. I drive clear from Kearney to come to Baxter to get serviced and after last time I’m not sure I see the value.
Elina I.
5 out of 5
8/2/2024
Great experience, thanks!
Sherrilyn H.
4 out of 5
8/2/2024
I would suggest offering the car wash when dropping the car off for service rather than finding out it hadn’t been washed and waiting longer to get it washed
Annette M.
5 out of 5
8/2/2024
Staff was friendly and professional
Chris L.
5 out of 5
8/2/2024
Great service. Jared worked me into the schedule and it was quick. Kept me informed while working on it. I always trust Toyota service in Lincoln.
Jo Ann.
4 out of 5
8/2/2024
Completely satisfied with Jared P.
Betty E.
4 out of 5
8/2/2024
Ty did a good job and was very careful to see that our needs were met.
Mary C.
3 out of 5
8/1/2024
They explained what they believe was causing my car issues.
Colleen L.
5 out of 5
8/1/2024
Stephanie Swain was so wonderful. She was very helpful and addressed all concerns & issues I had. Thank you Toyota, very much for the great service on my 4Runner
Rodney S.
5 out of 5
8/1/2024
Great place.
Nancy M.
5 out of 5
8/1/2024
Listed all costs upfront. Work done quickly and service person answered all of my questions.
David B.
4 out of 5
7/31/2024
I try to select Jared Pospisil as my Service Advisor. He is consistently good.
Elise E.
2 out of 5
7/31/2024
There was a lack of communication and overall poor customer service. We ended up having to make two extra trip when we shouldn’t have needed to.
Bolor U.
4 out of 5
7/31/2024
Timeliness and honesty
Jeff L.
5 out of 5
7/31/2024
Service was fast. No complaints.
Susan R.
5 out of 5
7/31/2024
Professional, quality service. Thank You
Janae W.
3 out of 5
7/31/2024
One thing, that was not Michael’s fault, was that one of our prepaid maintenances expired, but we were always told we had time. It’s not a big deal but it could have saved us $100.
Eduard K.
5 out of 5
7/31/2024
Thank you very much, JARED, for the service you provided for my TOYOTA TACOMA. Thank you very much, it's very fast, and they fixed it more, more than I asked for. They did everything perfectly, everything looks beautiful, and I am very, very grateful. Thank you very much!

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