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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Lester G.
5 out of 5
8/22/2024
Did feel welcome in this dealership; the service was performed timely and to full satisfaction, thank you.
Deborah F.
5 out of 5
8/21/2024
Love that you get in on time
Sandra S.
2 out of 5
8/21/2024
I was pleased with everything but I was not able to find out if they rechecked the seepage from my steering column. It was noted on my paperworkfrom my visit before this one. I wanted to wait to fix it until my next paycheck. I asked them to check on it today and let me know if it could wait to get fixed. Everyone who I delt with as well as the mechanic went to lunch so I couldn't find out if my the sewage had changed and if it was safe to drive my truck on a long trip I'm taking at the end of the week. I wish someone would have written a note before they went to lunch on whether or not this was checked.
Lauri R.
4 out of 5
8/21/2024
Ty was polite and informative. He gave me all the information I asked about. And, my car was ready in less than an hour. It was a good experience.
John S.
5 out of 5
8/21/2024
Yes happy with service !
Margaret L.
5 out of 5
8/21/2024
Awesome service!!@
Renn E.
5 out of 5
8/21/2024
Good quick service; much appreciated!
Kathleen B.
5 out of 5
8/21/2024
Thank you for squeezing us into your busy schedule. You had us in and out in a very short time!
Mario R.
5 out of 5
8/21/2024
Thanks good job
Steve H.
5 out of 5
8/21/2024
It’s always great to work with Jared when I need my car serviced!
Bill B.
5 out of 5
8/21/2024
Ty was polite, kind, professional, and knowledgeable. He answered my many questions. Told me so when he wasn’t well versed on a particular topic. Good guy. Good sense of humor.
Rodorph T.
5 out of 5
8/21/2024
Good service
Ronald H.
5 out of 5
8/21/2024
Job well done.
Vicky G.
2 out of 5
8/20/2024
The actual service done Monday, 8-19 was good. It was the service I received when calling Toyota to schedule the appointment.
Lawrence A.
3 out of 5
8/20/2024
Air filters were replaced that I didn’t authorize But it was worked out
Leila L.
2 out of 5
8/20/2024
I made an appointment for my Chevy Spark online through the Toyota application two weeks in advance. I arrived at my appointment to be told they don’t have an oil filter in stock for them to complete my oil change. Staff was extremely helpful in getting me in the next day to get my oil change done. I was told by staff that the mobile app and online system is causing them hiccups regarding stocking the correct supplies needed for each appointment. I want to bring heightened attention to this issue. It needs fixed or there needs to be a work around process to ensure the shift has the parts they need to get their work done. A customer shouldn’t have to be turned away for an appointment made two weeks in advance because the service department didn’t have the part in stock.
John H.
5 out of 5
8/20/2024
Ty Beel was the best, Very happy with his service.
Mitch G.
5 out of 5
8/20/2024
Stephanie was super cute and helpful n cheery. Made me smile. She’s great.
Lorrie B.
5 out of 5
8/20/2024
Appreciate Mike’s expertise and practical advice
Aneisha B.
2 out of 5
8/20/2024
I brought my vehicle in on Tuesday, August 13th due to it overheating and the air conditioning not working. I was told to bring it back on Thursday and they would be able to give me a loaner car while they looked at my vehicle. When I brought my vehicle back in on Thursday, I was then told that your establishment was not able to service jeeps and I was just going to end up having to take it elsewhere. I was not sure why the 3 people I had spoke to prior to bringing my vehicle in did not make me aware that Baxter was not able to service jeeps. Very frustrating morning. .

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