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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Susan R.
5 out of 5
9/17/2024
Friendly and knowledgeable . She made check in and out easy.
Mike B.
4 out of 5
9/17/2024
We are traveling and experienced a headlight problem. Angie told us we would need an appointment would not be available for several days. This would have meant we could only drive during daylight hours. When she heard our problem she ask someone else to look at the truck and they determined that someone could check the bulbs. A short time latter the problem was solved and we were on our way. Angie went out of her way for us. In the times we live in it is rare to find an employee who goes out of their way to help. She was great
Todd J.
2 out of 5
9/17/2024
I didn’t feel comfortable with the information I was getting from Stephanie. I had been in before for the same service with Evan Meyer as my service technician, and I felt Stephanie was telling me you couldn’t do the service that you had done previously. And when I got my vehicle back today, you were able to do the service I came in for. I have worked with Evan for years and I prefer to work with him. He is honest, knowledgeable and doesn’t push me on the decisions I need to make about my vehicles.
Cynthia H.
5 out of 5
9/17/2024
He was very pleasant and answered. He also fix my blue tooth in the car. I am so pleased
Robert L.
4 out of 5
9/17/2024
I'm from out of town. They went out of their way to get me in so I could get home. Can't thank you enough!
Tobias W.
5 out of 5
9/17/2024
So far so good
Noah I.
4 out of 5
9/17/2024
Stephanie Swain was incredibly nice and friendly. She explained each recommended service very thoroughly and sincerely made an effort to connect with myself, the customer.
Nyamal G.
1 out of 5
9/17/2024
Almost 3 hours for an oil change & tire repair. Ridiculous.
Andrew S.
5 out of 5
9/17/2024
Everything about my visit today was great!
Eric M.
4 out of 5
9/17/2024
Got everything done on time
Gary K.
5 out of 5
9/17/2024
Stephanie’s very professional.she explained everything that was going to be done on this visit and she also explained when we need to come back for our next appt. Very friendly!
Alisa A.
4 out of 5
9/16/2024
My only complaint was that it took over 2 hours for an oil change and tire rotation. Everything else was absolutely great!!
Donna Z.
4 out of 5
9/15/2024
My appt there went very well.
Joseph B.
2 out of 5
9/15/2024
It took over 2 hours. One of your service techs was in the check in area making a scene to the team members that check clients in, instead of working to get caught up he wanted to argue with your front facing team in front of customers.
Leonard W.
4 out of 5
9/15/2024
This time everything I asked to be done was done.
Elizabeth F.
4 out of 5
9/15/2024
Erin was very kind and hospitable!
Matthew F.
5 out of 5
9/15/2024
Thanks!
Mike R.
5 out of 5
9/15/2024
She did an excellent job. Thank you
Velda S.
5 out of 5
9/15/2024
Excellent service and fabulous friendly personel.
Steven I.
2 out of 5
9/14/2024
I was advised by Mike that per my account records, my vehicle required a AWD fluid change since it hadn’t been completed in the last 70,000ish miles. I was surprised but agreed if he looked in my records it should be done for this service. At checkout, he did see I was charged twice for fixing my hood latch that was a good catch too. After my service, I went home at the end of my work day to review my printed Toyota service records. My records shows that I had this same $300 service done 2-2024 at Toyota. I called Toyota and someone is going to call me back about this situation. Steve irons ****-****-xxxx

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