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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3606 reviews 61%
4 star 1333 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Patricia C.
5 out of 5
3/26/2026
Great job Stephanie and the entire staff.
Lisa B.
5 out of 5
3/26/2026
Appreciate kindness and honesty.
Andra B.
2 out of 5
3/26/2026
It felt like when we decided to postpone any of the recommended services and kindly asked for a car wash, we were no longer a valued customer. Our vehicle was dropped off by a tow truck at approximately 6am and we arrived between 7-730am. We were informed our vehicle inspection was complete. When we went to the service counter to ask if the vehicle was ready at approximately 830am, we were spoken to in a rude tone by a middle aged bald man who stated, ‘you asked for a car wash, correct?’ When we responded that we were, he stated, ‘well, that’s what you’re waiting on.’ While this may not seem like a big issue, we’ve never had a positive experience with your service department and will continue to give our repair and maintenance business elsewhere.
Anita H.
5 out of 5
3/26/2026
The service I received was excellent and I really appreciate the kindness and patience from Ty.
Robert C.
5 out of 5
3/25/2026
Everything was done very professionally. Good job.
Kylee B.
4 out of 5
3/25/2026
Would you guys remember to turn on peoples lights when ur done. I got pulled over bc they were off when they are always on so uh yeah
Natiq S.
5 out of 5
3/25/2026
You guys are awesome I really appreciate you all God bless you all
Madison S.
4 out of 5
3/25/2026
Ty provided us with the best service. He went above and beyond to ensure that everything was properly functioning with my car. He cared about the safety and security of my family. A true gem.
John S.
5 out of 5
3/25/2026
Erin did great and was very accommodating
Donald O.
5 out of 5
3/25/2026
Well done
Rodney C.
2 out of 5
3/24/2026
I did not care for grumpy guy I dealt with during service. He must have been having bad day. Disagreed with everything argumentative...just very negative interaction. I would like not to deal with him again....anyone else please. I like to protect my peace and happiness... Maintainance itself went fine... customer service guy way to negative to me dis not appreciate.
Thomas B.
5 out of 5
3/24/2026
The only service writer I trust at Baxter is Michael Sowders.
Jean S.
3 out of 5
3/24/2026
I cannot express my appreciation for Baxter Toyota's willingness to work me into their morning schedule on such short notice. I live 225 miles from Lincoln. I had driven there with the dashboard information and cruise control not working, and contacted Baxter in the hopes they could fix the problem before I started home. They did!!!
Herman M.
5 out of 5
3/24/2026
You did good
Jeff F.
5 out of 5
3/24/2026
Excellent as always
Mike M.
5 out of 5
3/24/2026
Very happy with the service today. Erin was great to work with. I'll definitely be back and recommend Baxter Toyota to friends. Mike M
Jackie B.
1 out of 5
3/24/2026
This is the 2nd time my car has been in for the same problem. Unfortunately, it has to brought back in....another 100 mile drive later this week for another trial repair. Stephanie was very good with her communication. I still haven't heard from the service manager, after leaving 2 messages last week. I spent my entire day driving to Lincoln, sitting in the waiting room for 5 hours and here we are....Frustrated that I already spent $1090 for this problem in December and now I am looking at more expenses.
Rene M.
5 out of 5
3/24/2026
Very courteous, attentive and professional
Ronald F.
5 out of 5
3/24/2026
Erin was able to answer my questions satisfactorily. I have been very pleased with the service that I have had at Baxters.
Shinya T.
5 out of 5
3/22/2026
Stephanie did a great job!

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