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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Landon O.
4 out of 5
11/3/2024
Angie took care of me this morning better than expected, and I am picky. I was in and out sooner than I was told I would be, and I appreciate it
John A.
3 out of 5
11/3/2024
I was surprised when I was told a brake fluid flush was needed. I’ve had a Camry forever and I have never had this told to me. It seemed like a way to get extra money off of someone who may not know what they are doing with their car. I declined the service offer.
Shane L.
5 out of 5
11/3/2024
Angie offered great customer service
Margaret S.
5 out of 5
11/3/2024
I was completely satisfied with service, enjoyed update with what was happening with repairs especially what was needed and why.
Mirvat E.
5 out of 5
11/3/2024
Stephanie Swain was very nice and help me to understand what shoud i did she was helpful
Julie F.
4 out of 5
11/3/2024
I have visited your service department several times and have always been completely satisfied
Lyle H.
5 out of 5
11/2/2024
Job well done
Melissa B.
5 out of 5
11/2/2024
Erin was awesome! Personable and explained everything!
Stephen K.
4 out of 5
11/2/2024
Steph was fine. We got along great. Service time was reasonable I'm happy
Dustin G.
5 out of 5
11/2/2024
Angie was awesome to work with and did a great job. You need to give her a big raise.
Hanh N.
2 out of 5
11/1/2024
I had an oil changed on 10/08/24, recently my vehicle appears the yellow triangle and it says :Oil maintenance required soon. Today 11-01-24 I called to Toyota service , the guy said he doesn't know and transfer me to someone else but no one answers then the phone hang up, please tell me what wrong with my vehicle. Thank you.
Kathryn F.
5 out of 5
11/1/2024
Great answers to my questions. Excellent coordination of my maintenance. Wonderfully courteous.
John W.
1 out of 5
11/1/2024
The person I booked my appointment with said I could have a loaner vehicle apparently that wasn’t true, but I did end up getting one. They also quoted my time to be a little over an hour and found out that was also incorrect and it ended up being three hours or more. Not the first time that happened.
Michael J.
5 out of 5
11/1/2024
Timely service.
Marcos V.
5 out of 5
11/1/2024
Thank you .
Dianne L.
5 out of 5
11/1/2024
Fast service, good information.
Candace R.
4 out of 5
11/1/2024
Micheal was very accurate on time estimate and amount it would cost me for my service.
Erich S.
4 out of 5
11/1/2024
My service appointment was fine. The Tundra ****. I'll never lease another Toyota.
Michael H.
2 out of 5
11/1/2024
We recently had new tires installed and the check tire pressure light when off after install but is now on all the time. At check in this morning I asked the technician to check on this. On the drive home O realized the light was still on. When I called Baxter Service to follow up with the technician my first call was disconnected. I called back again and had to leave a message. The technician did return my call and informed me it would cost $129 for computer diagnosis. Why was this not communicated at the time of the service appointment when I specifically asked when I checked in for our service appointment? The technician did apologize, however I think this shows poor service and lack of communication.
Jory S.
4 out of 5
11/1/2024
Brae helped square me away and she brought great credit upon Baxter. Thank you all.

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