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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Julie W.
4 out of 5
11/1/2024
Brae was very competent in her job. She communicated accurately about my vehicle and the process it went through. She worked hard to be personable. Parts of the conversation came easily to her, other parts I appreciated her effort.
Julie J.
5 out of 5
11/1/2024
Ty was very friendly and helpful. Very professional.
Kenneth P.
4 out of 5
11/1/2024
no further comments
Scott E.
5 out of 5
10/31/2024
Stephanie was super helpful and communicated throughout the entire process.
Kurt A.
5 out of 5
10/31/2024
Jared provides exceptional customer service!
Laurie A.
5 out of 5
10/31/2024
Everything was great!
John S.
5 out of 5
10/31/2024
My technician was awesome and deserves a raise lol
Dwayne B.
5 out of 5
10/31/2024
Great job team Baxter!
Cindy J.
4 out of 5
10/31/2024
Very satisfied with Ty. He explained all the things to me. I got a filter and brake fluid done. Went in for an oil change.
Pamela P.
2 out of 5
10/31/2024
I approved a service that was recommended but my approval didn’t go through the text. I wanted to get the service done but was told an extra 45 minutes. Then when trying to leave the garage 3 unoccupied vehicles were blocking me. Waited but no one helped. Had to back out of garage after finally a service person told me “put it in reverse and back out”. My service up until now has been good. Not today. Service department needs to come to customer in person rather than text. Bad system.
Kelly G.
5 out of 5
10/31/2024
Erin was incredible. Best customer service I have ever encountered at Baxter. She is awesome!
Kelly G.
5 out of 5
10/31/2024
Erin was incredible. Best customer service I have ever encountered at Baxter. She is awesome!
Chris M.
2 out of 5
10/30/2024
My husband called to setup the appointment to get new tires with sale going on. Then assumed that Baxter would look up type of tires we had & get them ordered, if not in stock. When I came with van to appt., it was realized the needed tires were not on hand, implying it was my husband’s responsibility to have known to ask them to be ordered. We rescheduled the appointment for two days later after tires were received. From that point on, installation & alignment seem to go well.
Chantel G.
1 out of 5
10/30/2024
I asked them to leave my keys in my car. I live on the other side of town 40 minutes away from your location. I got a ride all the way over for no reason with my toddler to find my car locked He's not left in there like I had asked. I am very frustrated.
Montgomery M.
5 out of 5
10/30/2024
Great service
Marcia E.
5 out of 5
10/30/2024
Always efficient with good communication—thank you!
Richard W.
2 out of 5
10/30/2024
3 different people in the waiting room all got texts at the same time saying cars needed tires and alignment. Our car has brand new tires on it and is not in need of an alignment. No wonder dealerships are know as stealerships. Wonder how many older unsuspecting people get taken by this practice. Young lady that checked us in did a great job.
Alvera B.
5 out of 5
10/30/2024
Great service
Pa D.
4 out of 5
10/30/2024
Thank you for everything and the have done for us. Also thank you for selling our car to us.
Gufran H.
5 out of 5
10/30/2024
I love this location very good service and stuff

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