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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Amber G.
4 out of 5
11/19/2024
Stephanie is AMAZING! Give this woman a raise! ? She was absolutely darling and I love that she came to give me and update while I waited! Can't wait to work with her again!
Chris L.
5 out of 5
11/19/2024
Jared was excellent job. Best service advisor I have had so far with Baxter Toyot.
Frederick M.
5 out of 5
11/19/2024
All good!
Lucas S.
5 out of 5
11/19/2024
I really appreciated Angie, she went above and beyond. She is truly a asset to your company.she made sure I had a car to have for the day, while mine was being worked on. Great customer service, which is a rare in these days. Thank you again, Susan Smith
Ronald J.
4 out of 5
11/19/2024
Jared is a very nice guy and he does a good job
Joseph S.
3 out of 5
11/19/2024
There was a computer problem at billing time but it was taken care of.
Leonard P.
5 out of 5
11/19/2024
Very satisfied
Michel D.
5 out of 5
11/19/2024
Stephanie did a great job. Thank you
Pace L.
2 out of 5
11/17/2024
The attendants were great in keeping me informed and up to date, the only question I have which is on me, I should have asked at the dealership is do you still offer complimentary car washes year round?
Dave O.
5 out of 5
11/17/2024
Erin was knowledgeable and very pleasant to work with
Chris S.
5 out of 5
11/16/2024
Stephanie did a great job answering all of my questions.
Deborah E.
4 out of 5
11/16/2024
Erin went above and beyond.
Anne A.
4 out of 5
11/16/2024
Working with Brae Patton was, once again, a very enjoyable experience. She was thorough and kept me informed as to the progress the mechanic was making in replacing my windshield wiper motor. The wipers work fine now. Very important with winter on the horizon.
Timothy S.
3 out of 5
11/16/2024
Very satisfied with everything even after they drop the headliner and did other things you could not tell anything was done. They put it back together correctly and cleanly.
Erica S.
2 out of 5
11/16/2024
When arriving and checking in, she did not show proper soft skills for customer service interactions. I asked for a shuttle because she did not ask if I needed one so called the driver and rudely asked for the ETA. She did not have any eye contact and never said thank you. Would highly recommend customer service training when working with the public.
Shelley D.
2 out of 5
11/16/2024
Never got updated and was there 2 hours. Also saw my paperwork was stamped no wash- not sure why since seems like such a little thing for the service. Won’t be back after the warranty ends.
Marie T.
5 out of 5
11/16/2024
Michael was very friendly and took the time to explain everything that was being done to my vehicle.
Ronald D.
5 out of 5
11/16/2024
She was very nice and helpful. Enjoyed working with her.
Michel D.
5 out of 5
11/16/2024
Erin did an excellent job explaining service to me. She was very personable. Thank you
Shelley M.
4 out of 5
11/15/2024
Thank you for great service and assurance that my vehicle would be in good hands! He dash rattle is gone and I am so happy about that!!

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