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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Douglas H.
5 out of 5
11/15/2024
Everything went well
Kathleen H.
5 out of 5
11/15/2024
Erin was genuinely concerned that I was satisfied and she fully explained What was done to my vehicle and the service that I would need on my next visit. I was very pleased with her service! Thank you Erin !
Paul R.
4 out of 5
11/15/2024
I came in without an appointment. They found out that I needed a new battery and they replaced it. I was very satisfied.
Robert M.
5 out of 5
11/15/2024
Michael is always friendly and takes care of his customers
Joseph S.
4 out of 5
11/15/2024
Drivers info screen came back with different info displayed. At least return it the way it was when dropped off. Otherwise, service was very good as usual.
Tracy F.
1 out of 5
11/15/2024
I had 7:30 am appointment. An oil change. On arrival I asked customer representative to look at tire pressure light and agreed if bad sensor found it was ok to fix,I signed. I received no tech inspection report until 2:20pm. I wanted to speak to customer representative or service manager, but after leaving them both messages to call me to answer my questions neither did. After coming to the Toyota here in Lincoln for the past 5 years. This was first time I was disappointed. Please remind manager customer comes first not last. Thank you
Kim S.
5 out of 5
11/14/2024
Kept me updated on the repair. Was able to get a repair cost reduced because the same repair was done in Oct of 2024
Tara C.
5 out of 5
11/14/2024
Thank you for keeping my vehicle safe to travel!
Lynn P.
5 out of 5
11/14/2024
Brae is courteous and efficient. Thanks.
Elli V.
5 out of 5
11/14/2024
Job well done.
Rose K.
5 out of 5
11/14/2024
Thank you, Ty, for ensuring my safety on the road by keeping my vehicle in the best condition. I am grateful for your reliability.
Paul S.
5 out of 5
11/13/2024
Ty Beel is knowledgeable, helpful, personable and professional. That's a rare combination!
Matt A.
3 out of 5
11/13/2024
Didn’t expect to get the new volume control knob to be installed as I had just brought it up when I dropped off for service. Very happy with that aspect as other dealers have said I would need a separate appointment for that. Thanks!
James O.
4 out of 5
11/13/2024
????
Sharon H.
2 out of 5
11/13/2024
I witnessed a physical altercation between employees. We customers were never reassured that we were safe and that it was resolved.
Tammy J.
4 out of 5
11/13/2024
Everything went smooth even though a fight broke out upstairs between 2 employees!
Kimberly K.
5 out of 5
11/13/2024
Very timely, courteous and efficient! And I appreciated the late afternoon snacks lol
Terry Y.
5 out of 5
11/13/2024
Prompt and thorough employees
Brenda O.
5 out of 5
11/13/2024
Great customer service Brenda O
John T.
5 out of 5
11/13/2024
Jared was great!

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