Friendly, Stephanie got me a loner car and she handled everything in a professional manner.
The work I guess was good. The gal that helped check in the car was not knowledgable about the problem I asked about. While I got my things together to visit with her about problems which she said there were none, but was not sure at times and seemed to be distracted by things that were going on in the show room. Other than that it was ok. Thank you.
Angie is great. Very personable and professional! She is a credit to Baxter.
I specifically asked to have my vehicle washed when it was serviced and was assured that it would be done as part of regular service. After being notified that the service was completed I returned to pick up my vehicle and found that said vehicle was NOT washed. I then asked why and was given a half have hearted apology. I then waited while my truck was washed. I seem to have issues every time I come in for service
Mike did a wonderful job of meeting my vehicles service needs while building a relationship with me, a first time customer. In addition to being very knowledgeable, he is a good listener.
It was a easy and pleasant experience
Stephanie was so kind. I came with a problem and she too great care and even changed my key fob battery.
Service was excellent plus a tech person helped me set up my navigation system after the service(Logan). Service after the service- much appreciated!!!!
I was very satisfied only want you to review the price and send coupon for the discount
Great service department from making the appointment to last guy that gave me the papers.
Nice lady considerate person. Cost effective honest
Fast and Friendly. Have loved all my experiences
I was not happy with Jared, you were checking one of my work vans out, I got a text 7 in the morning to make sure I got the van in at 8:15 which we did, I was under the assumption that you would look at it right away and let me know what you could do with it. But I never heard anything so I called around 11am , could never get ahold of Jared and he would never return my calls, finally he texted me at 2pm that they started looking at it, finally at 4 some lady called me and said it wouldn’t be ready till tomorrow which it was, I thought the lack of communication was very unprofessional especially when I’m trying to run a business with people working for me
friendly, attentive, and easy to work with!
Great customer service. Thanks Jared for your help and support. I appreciate your help.
This is the 2nd time Brae has been less than pleasant. She is rude and I won’t have her as the service representative again. I will ask for someone else. She has a pissy attitude and was annoyed when I asked a question about a low tire light being on in my car. She does not smile, acts annoyed and is condescending with her tone. She got pissy when I gave her a whopping $10 off coupon and said I need to give that to her when I first arrive. Oh ok, but I pay my bill at the end of the service so what does it matter? Would she be even less pleasant if she knew I had $10 off from the start of the appointment? I thought the first time she was rude maybe she was having a bad day. But she was the same today. Customer service is key for a good business. Hire people who have an actual personality and can work with the public. Once my warranty is up I will go back to my mechanic for even basic oil changes and tire rotations.
Great service. Real professional in getting the work done in a timely manner. Thank you so very much.
My service experience was better than expected. The staff was courteous and professional and my vehicle was serviced quickly.
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