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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Cheryl R.
5 out of 5
11/27/2024
Service Department is a 10! I appreciate understanding the needs of my car; & I always am provided a plan!! Thank you Ty!!
Thomas M.
5 out of 5
11/27/2024
Thank you
Keith J.
5 out of 5
11/27/2024
All was quick and smooth & exactly as requested.
Glenda P.
5 out of 5
11/27/2024
Fast and efficient!
Gerald S.
5 out of 5
11/27/2024
Thanks for being prompt and efficient.
William H.
2 out of 5
11/27/2024
Nobody to meet me at vehicle when I arrived. An hour and a half into a tire rotation I walked out to the service checkout area to find my truck along with 4 vehicles behind mine and one service rep present! She did her best but the person who checked out before me was behind my truck. Consequently she had to wait for me to check out before she could leave!
Rebecca S.
2 out of 5
11/27/2024
Items incomplete on routine service
Amber M.
1 out of 5
11/27/2024
Came to pickup my vehicle, the service department was not busy at all they did not offer to bring my vehicle in to me. They were also very sarcastic when checking me out.
Todd M.
2 out of 5
11/27/2024
My car was damaged during the service. I realize things happen, I just want it repaired. I have not heard back about next steps.
Larry G.
4 out of 5
11/27/2024
Great service with my writer. However I would appreciate a more one on one with the tech about service issues.
Teri H.
4 out of 5
11/26/2024
Angie took care of everything for me and was extremely kind. Baxter Toyota is lucky to have her!
Cindy M.
3 out of 5
11/26/2024
This was my vehicle’s first oil change so I wasn’t anticipating any issues. Jared met me at my car and said it would be about an hour. 30 minutes later, I was on my way!
James M.
5 out of 5
11/26/2024
Done right and done quickly.
Cynthia R.
3 out of 5
11/26/2024
Didn't like having to come back after oil change since I have to drive 1 1/2 hr to come Leak was explained but its expensive to come back and forth
Randell S.
4 out of 5
11/26/2024
I like that staff, like Jared, stick around. I need to connect with service people, instead of working with different people all the time. Evidently Toyota values their staff. Thank you.
Zhanna P.
5 out of 5
11/26/2024
Excellent service
Oliver W.
5 out of 5
11/24/2024
Erin was great! I hope she's my service pro next time I bring my Prius to Baxter. Thanks, Erin, for your cheerful professionalism!
Tri N.
5 out of 5
11/24/2024
Good
Fidelis O.
4 out of 5
11/23/2024
To me and my family Baxter Toyota of Lincoln is the best of them all. If l can get the Original customer service treatment I received during the period of my purchase of my Toyota in 2018 through the wonderful young Mr Steve the Sales Associate. However, with all my heart I say Thank you my friend for your service for treating me like a friend, brother and a family. Please remain blessed in all you do mankind and your customers alike Amen ????
Julie P.
5 out of 5
11/23/2024
Smooth experience

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