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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3664 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Gary F.
4 out of 5
12/24/2024
Merry Christmas
Norman W.
4 out of 5
12/24/2024
In and out in an hour. Thank you
Diane W.
5 out of 5
12/24/2024
Very professional
Alexandra Y.
2 out of 5
12/24/2024
When making my appointment they asked if I would be dropping the vehicle off or waiting. When I asked how long it would be if I waited, they told me around 30 -45 minutes. I was there today for almost two hours, and when I asked about the timeline the man I was working with was rude, and said “I don’t know who have given you that timeline because thats wrong, it’s always at least an hour.” The only reason I chose to wait was because of the timeline given to me, I had plenty of family in town to give me a ride. I was annoyed about the timeline, but I was more upset with the way the man spoke to me when I asked.
Delane N.
5 out of 5
12/23/2024
Everyone was great when I had many questions about my auto. Appreciate that.
Sarah V.
2 out of 5
12/22/2024
Angie was wonderful and was very helpful. It was a matter of having to be the middle man between Toyota and MPP warranty company after Angie did what she needed to do. I went rounds and rounds with the service manager and MPP adjuster to try and find out if my warranty would cover the part. After determining the warranty would cover the service I found out that I needed to take my vehicle to the selling dealership.
Yasley A.
5 out of 5
12/22/2024
Buen equipo de trabajo gracias por todo
Amanda S.
1 out of 5
12/22/2024
Stephanie was slightly rude when I asked for an Uber home so I wouldn't have to wait 1-2 hours. She told me there was no shuttle on the weekends so there was "no way for us to get you home." If I hadn't gotten an Uber before, I wouldn't have known that was an option.
Cheryl H.
5 out of 5
12/22/2024
Very nice service manager girl and very kind.????????
Derance C.
2 out of 5
12/22/2024
I had 2 service visits left on my warranty and was not given a notice that they had expired. My car only had 23,000 something miles on it. I had the extra visits put in specifically when I purchased my warranty with the vehicle and the terms were added in at signing. Anyway, so I went in and had my vehicle serviced and was told about the expiration of that. There was nothing that could be done about it. So I was a little irritated. As far as the work done and service that was provided today. No complaints.
Robert P.
5 out of 5
12/22/2024
Stephanie Swain was very pleasant, prompt and made me feel very comfortable at Baxter Toyota. I will certainly bring both of my vehicles there for service in the future.
Brandy S.
5 out of 5
12/22/2024
She did a great job explaining things as it was my first time in the service department.
Rebecca F.
4 out of 5
12/21/2024
Quick & efficient!
Lori S.
5 out of 5
12/21/2024
Stephani is very nice and makes sure everything is great before done.
Clark B.
5 out of 5
12/21/2024
Very good service. Took me in early
Levi B.
2 out of 5
12/21/2024
Every time we take that 4Runner in it needs an additional 1,000$- 1,500$ in stuff. Very high pressure sales. My 3 year old vehicle needs a new battery? Keep pushing the brake fluid change? Especially when you aren’t even going to change the fluid in the lines just in the reservoir? Cmon man, brake replacement, struts and shocks under 50,000 miles. Piss poor at best. Not to mention the times my wife has gone and left almost in tears. You guys should be ashamed of yourself, we can’t be the only people you’re doing this to. They will throw snowballs in hell before I buy another vehicle from you guys.
Elaine B.
5 out of 5
12/21/2024
We were grateful for the friendly and efficient service from Angie Skrdlant. She was polite with our questions and accurate with the time estimate for how long our service would take.
Paul D.
5 out of 5
12/21/2024
Fantastic service as always!
Penny C.
4 out of 5
12/21/2024
Always satisfied with the seevice
Kevin B.
4 out of 5
12/21/2024
Everybody from service assistant down to the tech did very good job for me today

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