Good communication and fast service. Super nice employees.
I called ahead requesting specific service items to be completed and none were because I was told there wasn’t time to do them. I drove to Lincoln from my home in Fremont solely for this appointment- essentially wasted 1/2 a day to get a tire rotation I didn’t need because I just put aftermarket tires on the vehicle less than 1,000 miles ago. These are things I communicated in advance, but weren’t passed along to the person who helped me when there. Maybe better listening/communication would help.
Stephanie was great. She took the time to explain what was needed for my car today, and she made sure to check and see if I had anything remaining on my service contract. I hope I get to work with her again.
I was suppose to have my check engine light checked because it came on but then went off but it doesn’t look like that happened.
Angie was very helpful & answered all of my questions in a professional manner.
Angie was able to work me in even though I was 3 hours late for my appointment. Having managed several auto repair facilities in the past, I know that she would have been justified in making me reschedule. Hated being “that guy” but appreciated the accommodation non the less.
Stephanie did a great job. I would be happy to work with her again.
Stephanie was very informative and helpful. Looking forward to any ongoing assistance to be from Baxter Toyota!!
Thanks again!
Angie was a good to work with!
Service was 5 ?? Thanks Angie for all your help!!
Service took too long and so did paperwork.
Stephanie was wonderful to work with. Very friendly and personable explaining the service report.
My January 16th visit for prepaid oil R&R was satisfactory.
I had planned on having new rear brakes Pads/Rotors both installed as well.
The diagnostic portion of my scheduled visit was baffling to say the least.
A simple plan of action was put together after a more senior employee (Evan) to include a road test to duplicate the issue at hand in hopes of finding a remedy.
I disclosed the Platinum Warranty coverages my automobile carries as well. I felt my questions were enthusiastically met wth a collective "let's find the problem, remedy it, and then share findings with the warranty representatives.
Two hours later, I was handed my keys and an invoice for my prepaid servicing accompanied by verbal memo from "Evan" that the exhaust issue couldn't be identified. "No issue"
My car was never road tested.
I immediately asked the where is EVAN?
That "he and I had planned a road test"
He was unreachable for comment.
My Brakes/Rotors that needed to be removed and replaced. I said absolutely not. This was a **** show, pardon my language.
Fortunately, the entire context of that January 16th visit I've shared with your General Manager Mr. Weatherall and he fully and actionably addressed my complaints.
As if I plan on returning to your service department in Lincoln, no I do not. This not being an isolated incident with the service department. I've lost confidence that in their Dependability NOT Ability
Service took an hour and a half more that estimated. It's the second time. Two separate service personnel. It seems like a serious issue with procedure nit individuals...but nobody cared, not even a little.
Stephanie did a great job.
The car oil change and service was excellent.
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