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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3603 reviews 61%
4 star 1333 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Leland P.
5 out of 5
4/19/2026
Brae was polite and helpful. I believe she has helped me in the past and it has always been a good experience.
Joseph J.
5 out of 5
4/18/2026
Mike was Great.
Larry G.
2 out of 5
4/18/2026
Was treated with less than respect.
Kerry O.
5 out of 5
4/18/2026
Michael always does a great job!
Doyle D.
5 out of 5
4/17/2026
Kept us informed.
Lonnie M.
2 out of 5
4/17/2026
Response was not available by phone. I called multiple phone numbers five times and did not have one answered.
Timothy H.
4 out of 5
4/17/2026
Baxter is very accommodating, thorough and take pride in the work that they do to service and keep your vehicle in pristine shape. I always say, “if you take care of your things, they will last you forever “. Baxter‘s make that easy and Toyota’s seal the deal because they’re built to last a very long time. Proper maintenance extends the game and they make sure that your changes of longevity happens due to their commitment to excellence.
Beverly B.
5 out of 5
4/17/2026
It was done in a very timely manner even though you were short of help. Thanks!
Tonee E.
4 out of 5
4/17/2026
My service was done in a timely manner. Forgot to wash it so had to wait for that but otherwise satisfied!
Thomas T.
5 out of 5
4/17/2026
We were very impressed how you handled this. Thank you so much Linda Thompson
Cindy H.
4 out of 5
4/17/2026
I appreciate the communication throughout the experience. I could ask any questions and with the video was able to see the problem. Thanks Michael.
Doug A.
2 out of 5
4/17/2026
Michael was good from the perspective that we got everything done and resolved. He saved me from having to make another 4 hour round trip. For that I am very thankful. However, I do wish he had listened more and talked less when I arrived and shared the problem I was having. I felt like he was disregarding my concern and trying to convince me it was nothing. Ultimately, my concern was justified as there was a Toyota TSB for the exact problem I was having. So my experience was both good and bad.
Rodorph T.
5 out of 5
4/16/2026
Good service and good satisfaction
Samantha F.
4 out of 5
4/16/2026
Normally my car does not take more than a hour to maintenance. I understand with other vehicles being serviced. Once done it looks like my car sat in the done area for ten minutes before they let me know it was done. Also my tires are dirty from visiting my parents in Iowa. There’s absolutely no reason why I should be getting told I need new tires this early only at 15 thousand miles. I spoke to my family and they mentioned they never got told they need new ones at those miles.
Sheryl C.
4 out of 5
4/16/2026
Brae was wonderful. We showed up for a service appointment and learned that we had accidentally scheduled at Baxter in Omaha. We explained that we had driven 1.5 hrs. for the appointment. She said she would try to fit us into the schedule so we wouldn’t have to drive back. Thanks to Mark courtesy transport driver we were able to wait at a nearby restaurant. Thank you Brae, Mark and service department for a great customer experience!
Blake H.
5 out of 5
4/16/2026
Michael was great to work with and made an unfortunate circumstance as good as he could. Thanks Michael!
Bruce C.
5 out of 5
4/16/2026
Jared was very helpful. He answered my questions and took the time to explain what the recall was and what the technician was going to do.
Carol H.
3 out of 5
4/16/2026
Efficient. No waste of time.
Benton S.
5 out of 5
4/16/2026
Ty answered all of my questions and gave me good advice about my service needs. I was happy with the service.
Linda G.
4 out of 5
4/16/2026
A very nice young lady did what she needed to answer my questions about the inspection

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